AT&T Classic Mail Voice Messaging System Manual de Instruções Página 270
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Verifying System Operation
and Troubleshooting
6
Contents
Verifying System Operation
Voice Mail Service
Verify Mail Service Greeting
Automated Attendant Service
Immediate Call Handling
Delayed Call Handling
Day Menu
Night Menu
Resume Regular Schedule
Fax Machines
Call Answer Service
VMS Extension Coverage
VMS Line Coverage
Troubleshooting
Callers hear ringing, but the mail system does not answer
The mail system does not answer immediately
Calls are routed to the wrong Automated Attendant
Calls are not transferred properly
Transferred calls ring first on intercom then on a line button
No one is on the line when you first answer a transferred call
Touch-tones are entered but not detected
A message cannot be left in a mailbox
A caller is cut off while leaving a message in a mailbox
A subscriber receives a busy signal when calling Voice Mail
A subscriber is unable to log in to Voice Mail
A subscriber is cut off while recording a mailbox name,
greeting, or message
6-1
6-1
6-1
6-2
6-2
6-2
6-3
6-3
6-4
6-4
6-4
6-4
6-4
6-5
6-5
6-5
6-6
6-7
6-7
6-7
6-8
6-8
6-9
6-9
6-9
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6-10
Verifying System Operation and Troubleshooting 6-i
- AT&T 1
- About This Book 7
- How to Use This Book 8
- Typographical Conventions 8
- Safety Labels 9
- Related Documents 9
- Overview of System Services 11
- PARTNER MAIL Services 13
- Introduction 14
- 1-4 15
- 1-6 17
- Call Answer Service 18
- 1-8 19
- Voice Mail Service 20
- System Administrator’s 21
- Responsibilities 21
- Preventative Measures 22
- 1-12 23
- 1-14 25
- Helpful Programming Hints 26
- Installation 27
- 2-ii 28
- 2-2 30
- Mail System Site Requirements 31
- 2-4 32
- Installing the Mail System 33
- 2-6 34
- (Do not block) 35
- 2-8 36
- Mail System Initial 38
- 3-2 41
- Line Access Mode 42
- Transfer Return Extension 42
- 3-4 43
- Remote Maintenance Device 44
- 3-6 45
- Figure 3-1. Mail System Login 46
- Programming the Mail System 47
- 3-10 49
- 1 4 5 6 7 50
- 3-12 51
- 3-14 53
- Creating Mailboxes 54
- 3-16 55
- 3-18 57
- Programming the Schedule 58
- 3-20 59
- Business Schedule 60
- 3-22 61
- Recording System Greetings 62
- 3-24 63
- 3-26 65
- Recording Announcements 66
- Creating Submenus 66
- 3-28 67
- 3-30 69
- 3-32 71
- Minimum Password Length 72
- After Initial Programming 73
- Initial Programming 75
- Entering Programming Mode 78
- Fax Machine Extensions 79
- Fax Hunt Group 79
- Line Ringing 79
- 4-4 80
- Night Service 81
- Music on Hold 81
- 4-6 82
- Allowed Phone Numbers 83
- Automatic VMS Cover 85
- 4.0 or later) 85
- Exiting Programming Mode 85
- Telephone Button Programming 86
- Voice Mailbox Transfer 87
- Voice Mail Messages 87
- Understanding the Mail 89
- System Features 89
- 5-2 96
- 5-4 98
- Applications 99
- 5-6 100
- You Hear 101
- 5-8 102
- Deleting an Announcement 103
- Automated Attendant Service 104
- Related Mail System Features 105
- Broadcast Message 106
- Sending a Broadcast Message 107
- Programming 107
- Bulletin Board 108
- Monolingual or Bilingual Mode 109
- Dial 0 Destination 109
- 5-16 110
- 5-18 112
- 5-20 114
- Setting a Dial 0 Destination 115
- 5-22 116
- Weekly Business Schedule 117
- Temporarily Closed 117
- 5-24 118
- 5-26 120
- 5-28 122
- Call Answer Service Operator 124
- Extension 125
- Attendant) 126
- 5-34 128
- Directory 130
- Procedure 131
- Changing a Directory Listing 131
- 5-38 132
- 5-40 134
- 5-42 136
- General Mailbox 137
- 5-44 138
- 5-46 140
- # ] to save the 141
- Greetings (Personal) 142
- 1 ] to administer your 143
- 2 ] to administer your 143
- 5-50 144
- Deleting a Personal Greeting 145
- 5-52 146
- Greetings (System) 147
- 5-54 148
- 5-56 150
- 5-58 152
- Group Lists 154
- 5-62 156
- 5-64 158
- 5-66 160
- Group Mailbox Owner 161
- 7 ] for Group Mailbox Owner 162
- Language 164
- 5-72 166
- Line Assignments 167
- 5-74 168
- Removing Line Assignments 169
- 5-76 170
- Line Ownership 171
- 6 ] for Line Ownership 172
- 2 ] to scan Line Ownership 172
- Assigning Line Ownership 173
- 5-80 174
- Deallocating Line Ownership 175
- 5-82 176
- Description 177
- Class of Service (COS) 177
- 5-84 178
- Message Length 179
- Greeting Length 179
- Transfer Permitted 179
- Mailbox Type 179
- 5-86 180
- Outcalling Permission 181
- 5-88 182
- 5-90 184
- 5-92 186
- Mailbox 187
- 5-94 188
- 5-96 190
- 5-98 192
- Menu Prompt 193
- 5-100 194
- 5-102 196
- 5-104 198
- Action You Hear 199
- 5-106 200
- 5-108 202
- 5-110 204
- Maximum Digit Length 205
- 5-112 206
- Open or Closed for Today 207
- 5-114 208
- Touch-Tone Gate Off–Bilingual 209
- Touch-Tone Gate On—Bilingual 210
- 5-116 210
- 5-118 212
- Resuming the Regular Schedule 213
- Outcalling 214
- Outcalling List 215
- 5-122 216
- Outcalling Cycles 217
- Outcalling Schedule 217
- 5-124 218
- 5-126 220
- Attempts 221
- 6 ] for Outcalling 222
- 7 ] for Outcalling Cycles 222
- 2 ] Minimum Password Length 223
- 5-130 224
- 8 ] for System Security 225
- 2 ] for Minimum Password 225
- 5-132 226
- 5 ] to change the password 227
- 5-134 228
- Old and New Messages 229
- Mailbox Name 229
- Personal Greetings 229
- Personal Operator 229
- Password 229
- 5-136 230
- 5-138 232
- Listening to Messages 233
- 5-140 234
- Forwarding a Message 235
- 5-142 236
- Recording a Mailbox Name 237
- Choosing a Personal Operator 237
- # ]: Add Personal Operator 238
- 4 ] to change the Personal 239
- Schedule Controller 240
- 5-148 242
- At a Glance 243
- 5-150 244
- 5-152 246
- 5-154 248
- 5-156 250
- Other Submenu Options 251
- Submenu Creation 251
- Submenu Modification 251
- 5-158 252
- Creating a Submenu 253
- 5-160 254
- 5-162 256
- Modifying a Submenu 257
- 5-164 258
- 5-166 260
- 5-168 262
- System Date and Time 264
- System Language 266
- Touch-Tone Gate 267
- 5-174 268
- Verifying System Operation 270
- Contents 271
- 6-2 273
- Day Menu 274
- Night Menu 274
- 6-4 275
- Troubleshooting 276
- 6-6 277
- 6-8 279
- Voice Mail 280
- 6-10 281
- 6-12 283
- Continued 284
- 6-14 285
- Outcalling is not working— 286
- 6-16 287
- Upgrading the System 289
- Disconnecting the Mail System 291
- Removing the Cover 293
- 7-6 295
- 7-8 297
- Mail System Planning 298
- Planning Responsibilities 300
- Information for the Installer 301
- A-4 302
- Form B: Mailboxes Description 304
- A-8 306
- A-10 308
- Form D: Schedule Description 309
- A-12 310
- A-14 312
- A-16 314
- A-18 316
- A-20 318
- A-22 320
- A-24 322
- Form B: Mailboxes 325
- Form D: Schedule 327
- Form E: Touch-Tone Gate 328
- Form F: Voice Mail Greeting 329
- Form G: Main Menu Prompt 330
- Form H: Main Menu Definition 331
- Form I: Submenu Prompt 333
- Form J: Submenu Definition 334
- Form K: Announcement 335
- Form L: Group List 336
- Form M: Line Ownership 337
- Form N: System Security 338
- Form O: Security Checklist 339
- Communications System 340
- Planning 340
- Form A: System Configuration 342
- B-2 342
- B-4 344
- B-6 346
- Form B1: System Extensions 347
- B-8 348
- Form B2: Description 349
- B-10 350
- Form C: Phone 352
- Form D: Number Lists 354
- Mail System 356
- Factory Settings 356
- Factory Setting Valid Entries 358
- C-2 358
- Factory Setting 359
- Valid Entries 359
- C-4 360
- Mail Setting 361
- Default Greetings 362
- C-8 364
- Touch-Tone Gate Off—Bilingual 365
- C-10 366
- Personal Mailbox Greetings 367
- Default Menus 368
- Day/Night Main Menu 369
- Bilingual 369
- C-14 370
- Letter Key 372
- Class of Service Table 373
- 0 ] or make no 374
- 0 ] (zero) 375
- Glossary 376
- GL-4 377
- 1 ] for the primary language 378
- Index 379
- IN-2 380
- IN-4 382
- IN-6 384
- IN-8 386
- IN-10 388
- IN-12 390
- IN-14 392
- IN-16 394
- Remarque: 396
- AT&T 585-322-516 398
- Comcode 107747503 398
- June 1996 398
- Graphics © AT&T 1988 398
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