AT&T DataPort PCX Modem Informações Técnicas descarregar pdf (Página 162)

INSTALLATION AND ADMINISTRATION GUIDE

162

ATE1

This enables echo responses from the modem. The modem should return OK.

ATZ

This is the modem reset command. The modem should return OK.

AT&F&W This is the modem load factory defaults and write to the profile command. The modem should return

OK.

AT+FCLASS=?

This is the modem command to query the supported fax classes. The modem will return 2 for Class

2 support, Class 2.0 for Class 2.0 support and 1 for Class 1 support. Other values include 0,

which is data mode, and 8, which is voice mode.

Press CTRL-\ to exit.

If the modem did not respond check the serial port configuration,+ serial port cable and power cycle the modem then

try the vtalk utility again. If the modem does not appear to support Class 2 or Class 2.0, visit our web site

www.esker.com for the list of supported modems.

Emails problems

This section contains a troubleshooting procedure to help in solving common problems.

Activating the traces

When there is an issue with the emails, the first thing to do is to activate the debug and check the contents of the

generated log:

1. Edit the $VSIFAX/lib/vsisrv.ini file and add debug=on in the [VMAIL] section.

2. Restart the scheduler to apply the change.

3. Send a fax on the sm device (email fax) or send a fax on the loopback device in order to generate an email

notification.

4. Get the vmaild log in the %VSIFAX/Spool/logs folder and have a look at its content.

Below is an example of a vmaild log when it is not possible to connect to the mail server:

10/04 17.22.25.437: vmaild daemon version 6.1

10/04 17.22.25.437: Build info = Windows W32 5 00 586

10/04 17.22.25.437: System = LY-5

10/04 17.22.25.437: Debug mode = on

10/04 17.22.25.437: SMTP server = mail.example.com

10/04 17.22.25.437: -----------------------------------------------------------

10/04 17.22.25.437: fifo: [8] start processing

10/04 17.39.04.781: fifo: [1] send mailfile mime00232aa.txt to [email protected]

10/04 17.39.04.781: Send mime00232aa.txt to [email protected]

10/04 17.39.04.812: Cannot connect: No error

For additional information, the debug flag located in the vsisvr.ini, under the [VMAIL] section, can be set to 2.

Then, the SMTP commands will be shown in the logs and the issue will be easier to troubleshoot.

1. Edit the $VSIFAX/lib/vsisrv.ini file and add debug =2 in the [VMAIL] section.

2. Restart the scheduler to apply the change.

3. Get the vmaild log in the %VSIFAX%/Spool/logs folder and have a look at its content.

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AT&T DataPort PCX Modem Informações Técnicas Página 162