manuais AT&T Definity Callmaster II

At t Definity Callmaster II Manual do Utilizador (46 páginas)

Marca: At-t | Categoria: Redes | Tamanho: 0.30 MB |

Inglês

Índice

DEFINITY

1

Enterprise Communications

1

Server Generic 1, Generic 3

1

Contents

3

Indicator Lights

4

Tones and Their Meaning

4

Quick Reference Lists

4

Introduction

5

ACD Work Modes

7

Changing Work Modes

8

Redirection on No Answer

8

Multiple Call Handling (MCH)

9

ACD Recorded Announcements

11

Night Service

11

Queue Status Indication

12

The VuStats Feature

12

Non-ACD Calls

12

Split/Skill Supervision

13

Disconnecting From Calls

13

VDN-of-Origin Announcements

14

System Measurements

15

Feature xxxxx

16

ACD Procedures

18

4 Press

19

Service Observe

21

2 Press

22

2 Talk to the agent

23

5 Press

25

1 Press

26

3 Press

34

Call Pickup

36

Last Dialed

38

1 While on-hook, press

40

4 Press again

41

5 Press

41

Reason Codes

46

At t Definity Callmaster II Manual do Utilizador (150 páginas)

Marca: At-t | Categoria: Redes | Tamanho: 3.64 MB |

Inglês

Índice

DEFINITY

1

Table 1. Means of Connection

3

■ Low Voltage (73/23/EEC)

4

How to get help

5

How to order more copies

5

Contents

6

2 — Telephone Features 15

7

5 — Hospitality Features 61

9

555-233-002

10

April 2000

10

7 — Call Center Features 91

13

9 — Adjunct Systems 117

15

Index 125

15

About This Book

17

Conventions Used in This Book

18

Trademarks and Service Marks

18

How Can I Order Other Books?

19

This Book?

20

1 —System Overview

21

Processor Port Network (PPN)

22

Expansion Port Network (EPN)

22

Center Stage Switch (CSS)

22

Carriers and Cabinets

23

Single-Carrier Cabinets

24

Multi-Carrier Cabinets

25

Hardware

26

Survivable Remote EPN (SREPN)

28

Public Telephone Network

29

Private Telephone Networks

29

TCP/IP Networks

30

ATM Networks

30

Typical Connections

31

Public Network Call Priority

33

World Class Tone Detection

33

World Class Tone Generation

33

Administrable Loss Plan

33

Software

34

2 —Telephone Features

35

IP SoftPhones

36

Quorum A-28 Conference Bridge

37

SoundStation EX

38

Handling Incoming Calls

39

Telephone Features

40

Conference

41

Call Park

41

Misoperation Handling

41

Manual Message Waiting

41

Call Redirection

42

Call Coverage

43

Night Service

46

Telephone

47

Call Pickup

48

Station Hunting

48

Speed/Convenience Calling

49

Telephone Displays

52

Group Communication

53

Intercom — Dial

54

Manual Signaling

54

Group Listen

54

Whisper Page

54

Loudspeaker Paging Access

54

Special Ringing

55

Messaging

56

Voice Message Retrieval

57

Demand Print

57

Telecommuting

58

Station Self Display

59

Attendant Console

61

Call Handling

62

Attendant Features

63

Making Calls

64

Accessing the Attendant

65

Monitoring Calls

65

Trunk Group Access

66

Attendant

66

Centralized Attendant Service

67

Attendant with DCS

67

Inter-PBX Attendant Calls

68

DCS With Reroute

68

Enhanced DCS

68

4 —Computer-Related Calling

69

Features

69

Modem Pooling

70

Alphanumeric Dialing

71

Data Call Setup

71

Data Hot Line

71

Default Dialing

71

Data Privacy

71

Vectors and Stations

72

Multimedia Call Handling

73

Multimedia Calling

74

Interface

76

IP Solutions

76

CallVisor ASAI

79

5 —Hospitality Features

81

Hospitality Services

82

Names Registration

82

Property Management System

82

Station Hunt Before Coverage

84

Call Restrictions

85

Class of Restriction (COR)

86

Station Security Codes

86

Restriction

87

Restriction — Controlled

87

Malicious Call Trace

87

CAMA - E911 Trunk Group

88

Authorization Codes

88

Block Collect Call

88

Power Failure Transfer

88

Automatic Circuit Assurance

89

Facility Busy Indication

90

Facility Test Calls

90

Packet Error History

90

Variable Length Ping

91

Recent Change History

91

Service Observing

91

Bulletin Board

92

Call Detail Recording (CDR)

93

Traffic Reports

93

Recorded Announcement

94

Music-on-Hold Access

94

Announcement

94

Tenant Partitioning

95

Trunk Group Circuits

96

Local Exchange Trunks

96

Tie Trunks

96

Auxiliary Trunks

97

IP Trunks

97

ISDN Trunks

98

Full ETSI Functionality

100

NT Interface on TN556C

100

Wideband Switching

100

ATM Trunks

101

Trunk Management

102

Digital Multiplexed Interface

103

Miscellaneous Trunks

103

Digital Interfaces

103

Answer Detection

104

Automatic Routing Features

105

AAR/ARS Overlap Sending

106

AAR/ARS Partitioning

106

Time of Day Routing

106

Facility Restriction Levels

107

CAUTION:

107

Generalized Route Selection

107

Look-Ahead Routing

107

Subnet Trunking

108

External Device Alarming

108

Alarm Assignments

109

7 —Call Center Features

111

Agent Call Handling

115

Intraflow and Interflow

116

Abandoned Call Search

117

Call Vectoring

117

COR for VDN

118

Applications

118

Call Prompting

119

Expert Agent Selection

119

(CentreVu CMS)

121

CentreVu Advocate

122

Call Charge Information

123

Interface (ASAI)

124

CentreVu IP Agent

125

ATM Trunking

126

ATM WAN PNC

126

Private Network Access

127

Node Number Routing

127

(ATM-PNC)

127

Uniform Dial Plan (UDP)

129

Over the Network

130

DCS Over ISDN-PRI D-channel

131

Call Completion

131

Path Replacement

132

Call Forwarding (Diversion)

132

Call Transfer

133

Called NAME ID

133

Call Offer

133

QSIG VALU

134

QSIG Voice Mail Capabilities

135

DEFINITY AUDIX

137

INTUITY AUDIX

139

INTUITY Lodging

140

INTUITY Conversant

140

Integration

141

Other Supported Systems

141

PassageWay

142

Wireless

144

Numerics

145

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