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Small Business Communications Systems
5-52 Issue 7 June 2001
LEGEND TOLL FRAUD INTERVENTION
FORM
7
DATE: ______________ TIME: _________________ IL#: ___________________________
BUSINESS NAME: ________________________________________________________________
ADDRESS: ___________________________________________________________________
PHONE: _____________________________ FAX: ___________________________________
CONTACT: ______________________________ CBR: _______________________________
MBO: _________________________________ INSTALLED: ___________________________
RELEASE/VERSION: ______________ MODE: PBX _____ KEY: ____ OP(S): ____________
DETAILS: TF OCCURRED: ____________ SUSPECTED: _____________ OTHER: _________
VOICE MAIL TYPE: ________________________ MAIL RMD PORTS: ___________________
VOICE MAIL OUTCALLING: Y ____ N: ___ ALLOW LIST #: ________ AUDIX LTR: ______
VMI CALLING GRP #: ___________
TYPE: ________ HUNT: ______ CVR GRP(S): _________ LINES: ________________
7. Published 8/9/00
- Avaya Products 1
- Security Handbook 1
- Contents 10
- About This Document 19
- 1-2 Issue 7 June 2001 20
- Reason for Reissue 21
- Intended Audience 21
- How this Guide is Organized 22
- 1-6 Issue 7 June 2001 24
- Avaya/Customer Security 25
- Roles and Responsibilities 25
- 1-8 Issue 7 June 2001 26
- Avaya Security Offerings 27
- 1-10 Issue 7 June 2001 28
- Related Documentation 29
- 1-12 Issue 7 June 2001 30
- Introduction 31
- Who is the Enemy? 32
- What is in a Loss? 33
- Known Toll Fraud Activity 34
- Voice Mail 35
- 1 for Auto Loans 35
- 2-6 Issue 7 June 2001 36
- — Call Diverters 37
- — Beeper and/or Pager Scam 37
- 2-8 Issue 7 June 2001 38
- Security Risks 39
- Other Port Security Risks 41
- 3-6 Issue 7 June 2001 44
- Security Goals Tables 48
- 3-12 Issue 7 June 2001 50
- 3-14 Issue 7 June 2001 52
- 3-16 Issue 7 June 2001 54
- 3-18 Issue 7 June 2001 56
- 3-20 Issue 7 June 2001 58
- 4-2 Issue 7 June 2001 60
- 4-4 Issue 7 June 2001 62
- Barrier Codes 62
- 4-6 Issue 7 June 2001 64
- Authorization Codes 65
- 4-8 Issue 7 June 2001 66
- Trunk Administration 66
- Remote Access Dial Tone 66
- Night Service 67
- DEFINITY G3 only) 67
- 4-10 Issue 7 June 2001 68
- Status Remote Access Command 69
- Logoff Screen Notification 69
- Outgoing Calls 70
- 4-14 Issue 7 June 2001 72
- 4-16 Issue 7 June 2001 74
- 4-18 Issue 7 June 2001 76
- Toll Analysis (G3 only) 76
- Free Call List 76
- AAR/ARS Analysis 76
- ARS Dial Tone 77
- Station Restrictions 77
- 4-20 Issue 7 June 2001 78
- System 75) 78
- Central Office Restrictions 78
- Trunk-to-Trunk Transfer 79
- 4-22 Issue 7 June 2001 80
- Forced Entry of Account Code 80
- DEFINITY G2.2 and G3 only) 81
- Digit Conversion 81
- 4-24 Issue 7 June 2001 82
- Station Security Codes (SSCs) 82
- Personal Station Access (PSA) 82
- 4-26 Issue 7 June 2001 84
- 4-28 Issue 7 June 2001 86
- 4-30 Issue 7 June 2001 88
- Fully Restrict Service 88
- Using FRLs 88
- 4-32 Issue 7 June 2001 90
- Routing or Alternate FRLs 90
- Block International Calling 91
- 4-34 Issue 7 June 2001 92
- Limit International Calling 92
- 4-36 Issue 7 June 2001 94
- 4-38 Issue 7 June 2001 96
- Disable Facility Test Calls 97
- 4-42 Issue 7 June 2001 100
- CAUTION: 101
- 4-44 Issue 7 June 2001 102
- Limit Access to Tie Trunks 102
- 4-46 Issue 7 June 2001 104
- Expert Agents 104
- Remove Data Origination Code 105
- (DEFINITY G2.2 and G3 only) 105
- 4-48 Issue 7 June 2001 106
- Detecting Toll Fraud 107
- 4-50 Issue 7 June 2001 108
- Administration Security 108
- Logins for INADS Port 108
- 4-52 Issue 7 June 2001 110
- Detail Recording (SMDR) 110
- 4-54 Issue 7 June 2001 112
- Monitor I 112
- ARS Measurement Selection 113
- 4-56 Issue 7 June 2001 114
- DEFINITY G1 and G3 only) 114
- CMS Measurements 115
- 4-58 Issue 7 June 2001 116
- 4-60 Issue 7 June 2001 118
- 4-62 Issue 7 June 2001 120
- 4-64 Issue 7 June 2001 122
- 4-66 Issue 7 June 2001 124
- (DEFINITY G3V3 and Later) 124
- Malicious Call Trace 125
- 4-68 Issue 7 June 2001 126
- Service Observing 126
- Busy Verification 127
- List Call Forwarding Command 127
- 4-70 Issue 7 June 2001 128
- 5-2 Issue 7 June 2001 130
- 5-4 Issue 7 June 2001 132
- Security Tips 133
- 5-6 Issue 7 June 2001 134
- MERLIN LEGEND Communications 135
- 5-8 Issue 7 June 2001 136
- Preventative Measures 136
- Protection Via Star Codes and 137
- Allowed/Disallowed Lists 137
- 5-10 Issue 7 June 2001 138
- Default Disallowed List 138
- Security Defaults and Tips 139
- 5-12 Issue 7 June 2001 140
- Protecting Remote Access 140
- 5-14 Issue 7 June 2001 142
- Why Toll Fraud happens 143
- Tool Fraud Warning Signs 143
- 5-16 Issue 7 June 2001 144
- TIPS to Prevent Toll Fraud 144
- Responsibility 145
- 5-18 Issue 7 June 2001 146
- Toll Fraud Prevention 147
- General Security Measures 147
- 5-20 Issue 7 June 2001 148
- Preventive Measures 148
- ****SECURITY ALERT**** 149
- WARNING: 149
- 5-24 Issue 7 June 2001 152
- Access Feature 152
- Other Security Hints 152
- Educating Users 153
- Educating Operators 153
- 5-26 Issue 7 June 2001 154
- Establishing a Policy 154
- Choosing Passwords 155
- Physical Security 155
- **** SECURITY ALERT **** 164
- 5-40 Issue 7 June 2001 168
- Trunk to Trunk Transfer 169
- Information 169
- General Information 169
- 5-42 Issue 7 June 2001 170
- Caribbean Islands 171
- QUESTIONS TO ASK THE CUSTOMER 171
- 5-44 Issue 7 June 2001 172
- 5-46 Issue 7 June 2001 174
- 5-48 Issue 7 June 2001 176
- 5-50 Issue 7 June 2001 178
- 5-52 Issue 7 June 2001 180
- Issue 7 June 2001 181
- 5-54 Issue 7 June 2001 182
- 5-56 Issue 7 June 2001 184
- 5-58 Issue 7 June 2001 186
- Revised 8/17/00 187
- EXHIBIT 3: Letter from Avaya 187
- MERLIN Plus Communications 188
- PARTNER Plus Communications 190
- System 25 191
- 5-64 Issue 7 June 2001 192
- 5-66 Issue 7 June 2001 194
- Voice Messaging Systems 195
- 6-2 Issue 7 June 2001 196
- DEFINITY ECS, DEFINITY 198
- Facility Restriction Levels 199
- 6-6 Issue 7 June 2001 200
- Station-to-Trunk Restrictions 200
- Class of Restriction 200
- Class of Service 201
- Toll Analysis 201
- Security Measures in the PBX 201
- 6-8 Issue 7 June 2001 202
- 6-10 Issue 7 June 2001 204
- Detecting Voice Mail Fraud 205
- 6-12 Issue 7 June 2001 206
- Call Traffic Report 207
- Trunk Group Report 207
- 6-14 Issue 7 June 2001 208
- Automatic Circuit Assurance 208
- 6-16 Issue 7 June 2001 210
- Unauthorized System Use 210
- Administration Passwords 210
- Trusted Server Security 211
- 6-18 Issue 7 June 2001 212
- System Only) 212
- 6-20 Issue 7 June 2001 214
- Protecting Passwords 215
- 6-22 Issue 7 June 2001 216
- Security Features 216
- Basic Call Transfer 216
- Enhanced Call Transfer 217
- 6-24 Issue 7 June 2001 218
- Transfer Out of the System 218
- Outcalling 218
- 6-26 Issue 7 June 2001 220
- NTUITY System, no 221
- 6-28 Issue 7 June 2001 222
- Limit Outcalling 222
- Protect AMIS Networking 222
- Traffic Reports 223
- Security Measures 225
- 6-32 Issue 7 June 2001 226
- 6-34 Issue 7 June 2001 228
- 6-36 Issue 7 June 2001 230
- 6-38 Issue 7 June 2001 232
- 6-40 Issue 7 June 2001 234
- 6-42 Issue 7 June 2001 236
- Closely Monitor All Mailboxes 236
- Restrict Outcalling 237
- 6-44 Issue 7 June 2001 238
- 6-46 Issue 7 June 2001 240
- 6-48 Issue 7 June 2001 242
- MERLIN LEGEND 242
- 6-50 Issue 7 June 2001 244
- 6-52 Issue 7 June 2001 246
- 6-54 Issue 7 June 2001 248
- MAIL VS Systems 248
- 6-58 Issue 7 June 2001 252
- 6-62 Issue 7 June 2001 256
- Automated Attendant 257
- 7-2 Issue 7 June 2001 258
- 7-4 Issue 7 June 2001 260
- 7-6 Issue 7 June 2001 262
- 7-8 Issue 7 June 2001 264
- 7-10 Issue 7 June 2001 266
- 7-12 Issue 7 June 2001 268
- 7-14 Issue 7 June 2001 270
- Voice Power System 273
- MERLIN II Communications 275
- System R3 275
- PARTNER Attendant 277
- Other Products and Services 279
- 8-2 Issue 7 June 2001 280
- CMS Helplines 280
- CallMaster PC 281
- Multipoint Conferencing Unit 282
- Control System (CRCS) 282
- PassageWay 283
- Telephony Services for 283
- and Windows NT 283
- 8-6 Issue 7 June 2001 284
- 8-8 Issue 7 June 2001 286
- 8-10 Issue 7 June 2001 288
- Call Routing 289
- 9-2 Issue 7 June 2001 290
- Blocking Calls 291
- 10-2 Issue 7 June 2001 292
- 10-4 Issue 7 June 2001 294
- 10-6 Issue 7 June 2001 296
- 10-8 Issue 7 June 2001 298
- 10-10 Issue 7 June 2001 300
- System 75 300
- 10-12 Issue 7 June 2001 302
- 10-14 Issue 7 June 2001 304
- Country Code Length VNI 305
- 10-16 Issue 7 June 2001 306
- Blocking ARS Calls on G3 306
- 10-18 Issue 7 June 2001 308
- Remote Access Example 309
- (DEFINITY ECS, DEFINITY G1 309
- G3, and System 75) 309
- 11-2 Issue 7 June 2001 310
- 11-4 Issue 7 June 2001 312
- DEFINITY ECS 313
- Administering the SVN Feature 314
- Enable/Disable a Login ID 315
- 12-4 Issue 7 June 2001 316
- List the Status of a Login ID 316
- 12-6 Issue 7 June 2001 318
- Attempts 318
- 12-8 Issue 7 June 2001 320
- Component 320
- 12-10 Issue 7 June 2001 322
- 12-12 Issue 7 June 2001 324
- Forced Password Aging 325
- 12-14 Issue 7 June 2001 326
- Changing a Login’s Attributes 327
- 12-16 Issue 7 June 2001 328
- Display a Specified Login 329
- List Logins 329
- Remove a Login 329
- 12-18 Issue 7 June 2001 330
- Changing Your Password 331
- AUDIX Voice Power System 332
- CONVERSANT Voice Information 332
- They don’t match; try again 333
- New password: 333
- End users: 333
- DEFINITY AUDIX System 334
- DEFINITY ECS and DEFINITY G1 335
- DEFINITY G2 336
- Avaya INTUITY System 336
- MERLIN MAIL or MERLIN MAIL-ML 337
- Voice Messaging System 337
- MERLIN MAIL R3, MERLIN LEGEND 338
- Messaging System 338
- PARTNER MAIL System 339
- PARTNER MAIL VS System 339
- System 85 341
- 13-12 Issue 7 June 2001 342
- Toll Fraud Job Aids 343
- 14-2 Issue 7 June 2001 344
- System Security Action Plan 345
- “Phraud” 346
- Appropriately 347
- 14-6 Issue 7 June 2001 348
- Special Security Product and 349
- Service Offers 349
- 15-2 Issue 7 June 2001 350
- Key and Lock Features 350
- Avaya Support 351
- Securing DEFINITY Systems 352
- Security Gateway (ASG) 352
- 15-6 Issue 7 June 2001 354
- (Session Establishment) 354
- 15-8 Issue 7 June 2001 356
- Loss of an ASG Key 356
- Interactions of ASG 356
- Security Measurements 357
- 15-10 Issue 7 June 2001 358
- Logging In With ASG 358
- Maintaining Login IDs 358
- Adding an ASG Login 359
- 15-12 Issue 7 June 2001 360
- ASG Login 360
- Disabling ASG Authentication 361
- Setting Notification Limits 361
- 15-14 Issue 7 June 2001 362
- HackerTracker 363
- Security Tune-Up Service 363
- Toll Fraud Contact List 364
- Product Security Checklists 365
- General Security Procedures 366
- Customer Education 367
- AUDIX, DEFINITY AUDIX and 368
- AUDIX Voice Messaging 368
- System Administration 369
- System Features 369
- Product Monitoring 371
- End-User Education 371
- BasicWorks 372
- Remote Access 373
- PBX Features 373
- 16-10 Issue 7 June 2001 374
- Host PBX 377
- G3, and System 75 378
- 16-18 Issue 7 June 2001 382
- DEFINITY G2 and System 85 384
- DIMENSION PBX System 388
- Remote Access (DISA) 391
- MERLIN MAIL Voice Messaging 396
- End User Education 397
- 16-40 Issue 7 June 2001 404
- 16-42 Issue 7 June 2001 406
- 16-44 Issue 7 June 2001 408
- Multimedia Communications 409
- Exchange Server 409
- 16-48 Issue 7 June 2001 412
- ESM Security Checklist 412
- Networking Features 417
- 16-54 Issue 7 June 2001 418
- PARTNER, PARTNER II, and 420
- PARTNER Plus 420
- Communications Systems, and 420
- PARTNER Advanced 420
- Communications System (ACS) 420
- 16-58 Issue 7 June 2001 422
- Release 1 and later 423
- 16-60 Issue 7 June 2001 424
- PARTNER MAIL, PARTNER MAIL 425
- VS, and 425
- 16-62 Issue 7 June 2001 426
- PassageWay Telephony Services 430
- 16-68 Issue 7 June 2001 432
- Access Control 433
- 16-70 Issue 7 June 2001 434
- Systems Security Tools by 435
- 17-2 Issue 7 June 2001 436
- Issue 7 June 2001 17-3 437
- (Continued) 437
- Continued on next page 437
- 17-4 Issue 7 June 2001 438
- Issue 7 June 2001 17-5 439
- 17-6 Issue 7 June 2001 440
- Issue 7 June 2001 17-7 441
- 17-8 Issue 7 June 2001 442
- Issue 7 June 2001 17-9 443
- 17-10 Issue 7 June 2001 444
- Non-supported Products 445
- 18-2 Issue 7 June 2001 446
- Glossary 447
- GL-2 Issue 7 June 2001 448
- Issue 7 June 2001 GL-3 449
- GL-4 Issue 7 June 2001 450
- Issue 7 June 2001 GL-5 451
- GL-6 Issue 7 June 2001 452
- Issue 7 June 2001 GL-7 453
- GL-8 Issue 7 June 2001 454
- Issue 7 June 2001 GL-9 455
- GL-10 Issue 7 June 2001 456
- Issue 7 June 2001 GL-11 457
- GL-12 Issue 7 June 2001 458
- Numerics 459
- IN-2 Issue 7 June 2001 460
- IN-4 Issue 7 June 2001 462
- IN-6 Issue 7 June 2001 464
- IN-8 Issue 7 June 2001 466
- IN-10 Issue 7 June 2001 468
- IN-12 Issue 7 June 2001 470
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