AT&T Call Management System Manual de Instruções Página 107
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Building a Shift Configuration
Bon Voyage Travel
DAY
CMS R3.0
8:35p 03/04
AGENT SPLITS
LINE GROUP OPTIONS
—Agent—
—Agent—
Num Answer Force Auto
Split
❘ ❘
Pos ID
Split
❘
Pos ID
❘
Group Lines Delay Delay ACW
1 PERS 16 TOM
3 CORP
37 IKE
A PUBLC 4
5s
Off
20s
17 CLIFF
39 TINA B SPECL 3
5s
Off
30s
19 ERNIE
40 DIANA
C CHART 6
5s
Off
10s
21 DEB
4 SUPPT
42 RON
D CORP 2
5s
Off
15s
23 BOB
43 NANCY
24 SHERM 5 -
25 WALT
6-
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 -
F10 -
Help
F Assign
F Flow
F Set
FAll-Ring
F Config
1 Splits 2 On/Off 3 Thresh
5 On/Off
7 Screen
CALL FLOW
Flow All
—Splits— Intra
Spl Thresh Ring
Gp Main Sec Flow
❘ ❘
1
10s Off
A 1 3 On
2
5s
Off
B
1 3 On
3
30s Off
C
2 4 On
4
30s Off
D
3-
Off
5
30s Off
6
30s Off
Figure 6-5. Call Flow Screen
Assigning Main and Secondary Splits
Each line group must have a main split assigned to it. In addition, a secon-
dary split can be assigned as a backup split for intraflow.
To assign main and secondary splits:
1. On the Call Flow screen, press
[F1]
(Assign Splits).
The editing keys replace the screen's keys, and the following prompt appears
on the prompt line:
ASSIGN SPLITS:
Line Group Letter:
Main Split #:_ Secon-
—
dary Split
6-10
Programming Call Flow
- Call Management System 1
- Contents 3
- About This Guide 10
- Documentation Conventions 11
- Related Documents 12
- Basic Terms and Key Concepts 13
- Programming the MERLIN 17
- LEGEND System for CMS 17
- Before You Begin 18
- [ [ ↵ ↵ ]] 19
- Setting Basic System 20
- Operating Conditions 20
- System Renumbering 21
- IMPORTANT 22
- Transfer Return Time 24
- Transfer Audible 25
- Extension Status 25
- Setting Up Lines 26
- Trunks, and Pools for CMS 26
- Remove CMS Lines, External 27
- Program T1 Lines 29
- Program Loop-Start Lines 30
- Program Ground-Start 30
- The system will restart 31
- Copy Line 33
- Assignments to CMS PC Ports 33
- Set CMS Supervisor to No Ring 34
- Assign Feature Button 35
- Setting Up Agent Telephones 36
- ❑ ❑ ❑ ❑ ❑ ❑ 38
- Setting Up the Fallback Plan 40
- MLX-20L PC 42
- Assign Coverage Group 43
- ❑ ❑ ❑ 44
- Set Group Coverage Delay 45
- Setting Up Optional 46
- Equipment and Features 46
- ❑ ❑ ❑ ❑ 47
- Top Sys Prog 48
- ❑ ❑ ❑ 49
- CMS Supervisor Features 50
- Transfer-to-Split 54
- Transfer-to-Queue 56
- All-Ring Operation 57
- Installing the Hardware 58
- MERLIN LEGEND Hardware 59
- CMS Hardware-Required 59
- Description 60
- CMS Hardware-Optional 61
- Installation Procedures 63
- Installing the External Alert 66
- Board DIP Switch Setting 68
- DIP Switch 68
- Settings for CMS 68
- Changing the VDC 600 68
- Connecting CU1 and CU2 to 69
- To operator port 18 70
- To Operator port 22 70
- Connecting the Voice 71
- Announcement Unit 71
- Required Setting 72
- To video port 73
- To AC outlet 73
- To monitor 1 73
- To monitor 2 73
- Installing Loop-Backs 73
- Figure 2-6. Loop-Back 74
- Installing the Software 75
- Installing MS-DOS 76
- Installing the CMS Software 77
- A> prompt appears 79
- CMS Programming Basics 80
- Figure 4-1. CMS Main Menu 81
- Moving Between CMS Screens 82
- Entering and Editing Data 84
- ANSWER DELAY: 85
- Group Letter: _ 85
- How Many Seconds: _____ 85
- Guidelines for Entering Data 86
- Alternate Editing Keys 87
- Simple Editing Procedures 87
- Leaving CMS 88
- Identifying Agents and Lines 89
- Creating an Agent Directory 91
- Programming CMS Lines 94
- Adding Lines 95
- Identifying Priority Lines 96
- Building a 98
- Selecting a Configuration 100
- Assigning Splits 101
- 6-6 Assigning Splits 103
- Programming Call Flow 106
- Figure 6-5. Call Flow Screen 107
- Setting All-Ring Operation 109
- Setting the Intraflow 109
- Threshold (Optional) 109
- Naming and Saving 110
- Saving a Split Configuration 111
- Choosing a 112
- Start-Up Configuration 112
- Shift Configuration 113
- 6-16 113
- Testing CMS 114
- Startup Test 115
- Line Status Test 116
- Cnct to Idle 117
- Agent Status Test 118
- Voice Announcement Unit Test 119
- Intraflow Test 120
- Customizing CMS 122
- Getting Started 123
- Setting CMS System Options 124
- Alarm On/Off 125
- Delay Message Length 125
- Business Name 126
- Troubleshooting 127
- Error Messages 128
- Possible Cause 129
- Corrective Action 129
- Warning Messages 133
- System Errors 140
- Other Messages 142
- Other Problems 144
- Agent Problems 147
- External Alert Problems 151
- Fallback Plan 153
- ❑ ❑ ❑ ❑ 153
- Guide to CMS Screens 154
- Figure A-1. CMS Programming 155
- Upgrade Information 157
- MS-DOS 3.3 158
- MERLIN LEGEND 159
- CMS Factory Settings 159
- Glossary 161
- FCC Notification 175
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