AT&T MERLIN Attendant Manual de Instruções Página 5
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Contents
Features (continued)
■ Queued Call Console
■ Recall/Timed Flash
■ Reminder Service
■ Remote Access
■ Ringing Line Preference
■ Ringing Options
■ Saved Number Dial
■ Signal/Notify
■ Speed Dial
■ Station Message Detail Recording (SMDR)
■ System Access/Intercom Buttons
■ System Renumbering
■ Timed Flash
■ Toll Type
■ Touch-Tone or Rotary Signaling
■ Transfer
■ Voice Announce to Busy
■ Volume
383
408
416
420
429
430
437
441
444
451
457
467
478
479
481
484
496
499
A
Features and Planning Forms
A-1
B
System Features
B-1
C
General Feature Use and Telephone
Programming
C-1
Table of Contents iii
- AT&T 1
- Contents 3
- Features (continued) 8
- Table of Contents 12
- IMPORTANT SAFETY INSTRUCTIONS 13
- WARNING: 14
- SAVE THESE INSTRUCTIONS 14
- Customer Support Information 15
- MERLIN LEGEND 20
- About This Book 27
- Terms and Conventions Used 28
- Product Safety Labels 29
- Security 30
- How This Book Is Organized 31
- Related Documents 32
- Index of Feature Names 36
- Abbreviated Ring 47
- Code Entry 48
- Administration 53
- Allowed/Disallowed Lists 56
- Auto Answer All 60
- Auto Answer Intercom 63
- Auto Dial 65
- Automatic Line Selection and 72
- Ringing/Idle Line Preference 72
- Automatic Line Selection 73
- SA R, ICOM R 74
- = SA Ring, ICOM Ring 74
- SA O, ICOM O 74
- Automatic Maintenance Busy 78
- Automatic Route Selection 80
- How ARS Works 85
- Figure 1. ARS Table Selection 88
- Barge-In 93
- Call Waiting 96
- Callback 101
- Single-Line Telephones 104
- Feature Interactions 104
- Calling Restrictions 108
- At a Glance (continued) 109
- Description 109
- Key and Behind Switch Modes 111
- Mode Differences 111
- Hybrid/PBX Mode 111
- At a Glance 113
- Telephone Differences 114
- Direct-Line Consoles 114
- Queued Call Consoles 114
- Other Multiline Telephones 114
- Centrex Operation 117
- Full Centrex 118
- Limited Centrex 119
- Key Mode 123
- Behind Switch Mode 123
- Multiline Telephones 124
- MLX Telephones 124
- Analog Multiline Telephones 124
- Conference 127
- Leaving a Conference 128
- CAUTION: 129
- CONF. After the user 133
- Coverage 136
- Individual Coverage 139
- Group Coverage 140
- Selective Coverage 141
- Eligibility for Coverage 142
- Features 146
- Not Available 146
- Ringing Patterns 147
- Direct-Line Console 155
- Direct Station Selector—MLX 162
- ■ trunk number (801–880) 164
- ■ Remote Access dial code 165
- Message Status Operation 173
- Directories 180
- System Directory 181
- Extension Directory 182
- Personal 182
- Directory 182
- MLX Display Telephones 189
- Home Screen 190
- Menu Screen 191
- Feature Screen 192
- Inspect Screens 193
- ■ ES1 = Checked Out 199
- ■ ES2 = Available 199
- ■ ES3 = Occupied 199
- Do Not Disturb 209
- See Conference 213
- Extension Status 214
- Forced Account Code Entry 219
- Forward and Follow Me 220
- Group Calling 232
- Calling Group Options 235
- Hunt Type 236
- Delay Announcement 236
- Message-Waiting Receiver 237
- Overflow Receiver 238
- Calling Group Type 240
- Headset Options 249
- Headset Status 250
- Headset Auto Answer 251
- Headset/Handset Mute 252
- Idle Line Preference 262
- Inside Dial Tone 263
- Integrated Administration 268
- Platform Requirements 271
- Installation Overview 272
- Operation 274
- Application Switch Defaults 275
- Switch Programming Results 278
- Screen Results 278
- Extension Directory Setup 278
- Automated Attendant 288
- Call Answer 293
- FAX Response 294
- Information Service 295
- Message Drop 296
- Voice Mail 297
- Labeling 300
- Language Choice 305
- Extension Language 306
- System Language 306
- SMDR Report Language 307
- Programming Report Language 307
- SPM Language 307
- PC Language 307
- Console Window Language 307
- Last Number Dial 309
- Behind Switch 310
- Line Request 313
- Messaging 315
- Sending Messages 316
- Send/Remove Message 316
- Leave Message 317
- Receiving Messages 318
- Fax Message Waiting Receivers 320
- Posted Messages 321
- Microphone Disable 327
- Multi-Function Module 329
- Tip/Ring Interface 330
- Supplemental Alert Adapter 330
- Programming Requirements 331
- ■ Cover buttons 333
- ■ Shared SA buttons 333
- ■ Forward and Follow Me 333
- ■ Transfer 333
- Music-on-Hold 338
- Night Service 341
- Night Service with Time Set 343
- See Signal/Notify 348
- Speakerphone Paging 350
- Individual Paging 350
- Group Paging 350
- Loudspeaker Paging 351
- MLC-5 Cordless Telephone 353
- Personal Lines 362
- Personalized Ringing 368
- Individual Pickup 370
- Group Pickup 370
- Power Failure Transfer 380
- Primary Rate Interface (PRI) 382
- PRI and T1 385
- Called Party Number (CdPN) 386
- Lines/Trunks 386
- DS1 Facilities 386
- Type of Service 387
- Framing Format 388
- Line Coding 388
- Type of Equipment (CSU) 389
- Line Compensation 389
- Clock Synchronization 390
- Signaling Mode 390
- PRI Programming Options 391
- Network Services Supported 392
- Copy Telephone Number to Send 392
- Telephone Number to Send 392
- Test Telephone Number 392
- Timers and Counters 392
- Call Processing 393
- Incoming Calls 394
- Routing by Dial Plan 395
- Display Operation 397
- Outgoing Calls 398
- Network Selection Table 398
- PRI Benefits 401
- PRI Features 402
- Programming 410
- System Programming 412
- Programming with SPM on a PC 413
- System Programming Screens 415
- System Programming Reports 415
- Extension Programming 416
- Queued Call Console 417
- QCC Operation 420
- Call Delivery 420
- Operator Availability 420
- Extending Calls 421
- QCC Features 422
- Fixed Feature Buttons 423
- Call Buttons 423
- QCC Options 426
- Trunk Routing 426
- Call Types 426
- QCC Queue Priority 428
- Elevate Priority 428
- Extended Call Completion 429
- ■ Group Coverage calls 430
- Hold Return 431
- Automatic Hold or Release 431
- Return Ring Interval 431
- Calls-in-Queue Alert 431
- Queue Over Threshold 431
- Recall/Timed Flash 442
- Release Differences 443
- Release 1.0 or Release 1.1 443
- Release 2.0 (or Later) 443
- Reminder Service 450
- Remote Access 454
- Security of Your System 455
- Class of Restrictions 458
- Ringing Line Preference 463
- Ringing Options 464
- Ring Timing Options 465
- Abbreviated Ring Options 466
- Personalized Ringing Options 466
- Distinctive Ringing 466
- Saved Number Dial 471
- Signal/Notify 475
- Speed Dial 478
- System Speed Dial 479
- Personal Speed Dial 479
- SA Buttons — 492
- Shared SA Buttons — 493
- ICOM Buttons — 494
- System Renumbering 501
- Overview 503
- 2-Digit Numbering Plan 504
- 3-Digit Numbering Plan 506
- Set Up Space Numbering Plan 507
- Renumbering Extensions 508
- Single Renumbering 509
- Block Renumbering 510
- DSS Renumbering 510
- Remote Access Renumbering 511
- Toll Type 513
- Transfer 518
- Voice Announce to Busy 530
- Feature and Planning Forms 534
- System Features 544
- System Features B-3 546
- General Feature Use and 548
- Telephone Programming 548
- Programmed Buttons 549
- Feature Codes 550
- System Programming Menu 568
- Hierarchy 568
- Sample Reports 570
- System Reports 575
- System Reports E-7 576
- Dial Plan Report 577
- Dial Plan Report - Continued 578
- Label Information Report 579
- Tie Trunk Information Report 580
- DID Trunk Information Report 581
- DS1 Information Report 584
- PRI Information Report 585
- Operator Information Report 588
- E-20 System Reports 589
- Allowed Lists Report 590
- Print Menu Option: 591
- AllowListTo 591
- E-22 System Reports 591
- Disallowed Lists Report 592
- DisallowTo 593
- E-24 System Reports 593
- Extension Directory Report 596
- System Directory Report 597
- Group Paging Report 598
- Extension Information Report 599
- GrpCoverage 601
- E-32 System Reports 601
- E-34 System Reports 603
- Group Call Pickup Report 604
- Error Log Report 605
- Button Diagrams 606
- F-2 Button Diagrams 607
- Button Diagrams F-3 608
- F-4 Button Diagrams 609
- Switch Mode) 610
- Button Diagrams F-5 610
- MLX-10 Non-Display Telephone 614
- Glossary 616
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