AT&T FAX Attendant Release 2.1.1 Manual de Instruções

AT&TMERLIN LEGEND®Communications SystemBasic Rate interfaceSupplemental Reference

About This BookThis document is a supplement to the standard documentation for the MERLINLEGEND® Communications System and provides the user with info

System ProgrammingProcedure: BRI Access ButtonStepDisplay/InstructionsOn the consoleOn the PC1System Programming:>Make a selectionSystemExtensionsS

System ProgrammingStepDisplay/InstructionsOn the console On the PC6Extension ProgramXxxx:Press HOME to ExitSelect F10 .❑7Sys ProgramStart programm

System ProgrammingStepDisplay/InstructionsOn the consoleOn the PC10Select Button:Extension ProgramPage 1Page 2Sys ProgramIReturn to System Programming

System ProgrammingSystem Programming ReportsThe System Programming Reports are revised to include the following BRIinformation: System Information Re

MaintenanceMaintenance on the MERLIN LEGEND Communications System consists ofautomatic and demand tests and error messages. Similarly, there are autom

MaintenanceBRI MaintenanceMaintenance for the Basic Rate Interface (BRI) focuses on the functioning of the800 CO-BRI module. Because the MERLIN LEGEND

MaintenanceAccessing Maintenance ScreensAccessing the maintenance screens in the MERLIN LEGEND BRI system is thesame as for other MERLIN LEGEND releas

MaintenanceDemand TestsDemand tests are diagnostic tests that check the functioning of hardware andsoftware.Before running a demand test, the user mus

MaintenanceInternal (DSE) Loopback TestThe Internal (DSE) Loopback Test checks the communication path between theProcessor module and the 800 CO-BRI m

MaintenanceStepScreen DisplayProcedure5slot xx:Make a selectionStatus Demand TestBusy-OutResetRestore ClockBchLoopbackExitYou return to the menu for t

About This BookIf you press the Feature button on anMLX display telephone, the display liststelephone features you can select. Aprogrammed Auto Dial b

MaintenanceStepScreen DisplayProcedureIf the test fails, you receive errormessages and error counts.10Demand Test Slot xx:Board 800 CO-BRIInternal Loo

MaintenanceFollow the screens and instructions below to run a Board Controller Test,StepScreen DisplayProcedure1slot :Enter slot number (O O-17)xxBack

MaintenanceStep6789Screen Display ProcedureDemand Test Slot xx:At the Demand Test Slot screen,Make a selectionselect BoardCntrlr.Note:Busy out slot fi

MaintenanceAfter the test is run, restore the 800 CO-BRI module and exit maintenance as youwould for any demand test (see the Maintenance and Troubles

MaintenanceStepScreen DisplayProcedureBusy-Out Slot XX:Busy-Out CompleteExitWhen the busy-out of the slot iscomplete, the Busy-Out Completescreen is d

MaintenanceStepScreen DisplayProcedure8BchLoopback Slot xx:BchLoopback FailedXxxxxxxxxxxxxxxxxxxxxxxxx xx xx xx xx xx xx xxExiterrorIf the test fails,

MaintenanceBRI Module and ClockSynchronizationThe time-division multiplex (TDM) clock reference for the system can be a loopsource supplied by the CO,

MaintenanceThe 800 CO-BRI Module as the Clock SourceIf the 800 CO-BRI module functions as the local clock source, the maintenancesoftware monitors all

MaintenanceBRI Clock StatusThe status of the clock on the 800 CO-BRI module can be viewedclock from the Slot menu.by selectingFollow the screens and i

MaintenancePort Screens—Digital SubscriberLinesThe ports on the 800 CO-BRI module are linked to Digital Subscriber Lines(DSLs). Therefore, a DSL optio

About This BookRelated Documentsin addition to this book, the documents listed below are part of thedocumentation set. Within the continental United S

MaintenanceDigital Subscriber Line Error EventsTo check the error events for a Digital Subscriber Line (DSL), the user mustaccess the maintenance scre

MaintenanceError Logs and Error MessagesThere are two types of errors and two types of alarms: Permanent errors, which cause permanent alarms Transi

MaintenanceTable 6-1. Error ConditionsType of ErrorAbbrv.Permanent?Transient?Sys. Alarm? SYNC YesNoYesBRI LOSS OF SYNCNoYesNoBRI SLIPS >88BRI NET R

MaintenanceSlips (BRI SLIPS > 88)A slip occurs when there is the loss of a frame because of clock synchronization.When the slips (negative plus pos

MaintenanceNetwork-Invoked B1 Loopback Activation(BRI NET INV B1 LB ACT)The B1 Ioopback testis invoked by the CO at installation to verify error-freet

MaintenanceEndpoint ErrorsEndpoint is in RESTRICTED mode (ENDPT IN RESTRICTED SVCE)When the MERLIN LEGEND system is initializing an endpoint, it sends

MaintenanceMinor ErrorsNear-End Block (CRC) Errors (NEBEs)When a transceiver on the 800 CO-BRI module receives a superframe that has abad CRC error, t

MaintenanceTable 6-2. BRI Error MessagesCodeDescription of Error Possible Solution6COCBRI LOSS OF SYNC:Usually no action is required. Check the BRISer

MaintenanceTable 6-2. BRI Error Messages (Continued)CodeDescription of ErrorPossible Solution3401ENDPT IN RESTRICTED SVCEUsually caused by an incorrec

Planning FormThis appendix contains master copies of the system planning form you need toplan and program BRI lines/trunks connected to the system.Dup

About This BookDocumentITitleSoftware-Linked Information ProductsST-21 29-72Vistium PV 1200 Installation GuideST-2129-73Vistium PV 1200 User’s GuideST

MERLIN LEGEND Communications System — CO-BRISystem Form 3eOutside Line - BRI OptionsLogical Line Directory Service ProfileID

MERLIN LEGEND Communications System — CO-BRISystem Form 3e (Continued)Clock Synchronization —100D or BRI ModulesPrmary clock.Secondary ClockTertiary C

Customer Support InformationBSupport Telephone NumberIn the U.S.A. only, AT&T provides a toll-tree customer Helpline(1-800-628-2888) 24 hours a da

Customer Support InformationFCC Notification and RepairInformationThis equipment is registered with the FCC in accordance with Part 68 of its rules.In

Customer Support Information—The quantities and USOC numbers of the jacks required.—For each jack, the sequence in which lines are to be connected, th

Customer Support Information Automatic Dialers. WHEN PROGRAMMING EMERGENCY NUMBERSAND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS:— Remain on the line

Customer Support InformationSecurity of Your System: PreventingToll FraudAs a customer of a new telephone system, you should be aware that there is an

Customer Support InformationAssign access codes randomly to users on a need-to-have basis,keeping a log of all authorized users and assigning one code

Customer Support Information Failure to follow AT&T’s installation, operation, or maintenance instructions Unauthorized system modification, mov

Customer Support InformationThe voice mail system, through proper administration, can help you reduce therisk of unauthorized persons gaining access t

FEEDBACK FORMMERLIN LEGEND® BRI Communications SystemTitle: MERLIN LEGEND BRI Communications System Supplemental ReferenceOrder No.: 555-601-111 Date:

Customer Support InformationRemote Administration andMaintenanceThe Remote Administration and Maintenance feature of your telecommunicationssystem, if

Customer Support Information If your Remote Administration and Maintenance feature requires thatsomeone in your office transfer the caller to the Rem

AbbreviationsAACAutomatic CallbackACPAll-Call PrivacyARAutomatic RecallARsAutomatic Route SelectionATL telephoneAnalog Multiline telephoneAVPIntegrate

AbbreviationsMMFMMulti-Function ModuleMLHGMulti-Line Hunt GroupMLPPMulti-Level Precedence and PreemptionMLX telephoneMultiline Digital telephoneMOHMus

GlossaryAadjunctOptional equipment used with the communicationssystem, such as an alerting device that connects to amultiline telephone or to a teleph

GlossarydigitalThe representation of information in discrete elementssuch as off and on or 0 and 1. See a/so analogtransmissionDigital Subscriber Line

GlossaryLlight-emitting diode (LED)A semiconductor device that produces light whenvoltage is applies. LEDs show the operational status ofhardware comp

GlossarySService Profile Identifier (SPID)A Service Profile Identifier associates a terminal with aUser Service Order Profile (see below) that contain

Index#100D moduleclock source programming, 5-5—5-7local clock source, as, 6-13maximum number of, 2-35ESS central office (CO)BRI connection, 1-4outgoin

IndexCCall Accounting System (CAS), 1-8Call Accounting Terminal (CAT), 1-8Call Handling, 1-11-1-14Call Management System (CMS), 1-8calling groups, 1-1

OverviewThis chapter introduces the MERLIN LEGEND® BRI Communications System. Inaddition to a short discussion of Integrated Services Digital Network

IndexFfeature access code, 1-15feature code, single line telephones with, 2-13feature interaction, 3-5, 3-9, 3-18Feature moduledescription, 1-4install

IndexLlight-emitting diode (LED), 1-11, 2-5line capacity, planning considerations, 4-4line connectionsjacks for auxiliary equipment, 4-7jacks for outs

Indexplanning formsSystem Form 3e, Outside Lines—BRl Options,5-3, 5-7, 5-11System Form 4b, Analog Multiline Telephones,5-15System Form 4b, Digital/lS

IndexUUniversal Paging Access Module (UPAM), 2-14upgrading the MERLIN LEGEND System, 2-9User Service Order Profile (USOP), 1-4, 1-10, 5-3VVistium Pers

555-601-111Graphics @AT&T 1988October 1994

OverviewIntroductionTo obtain faster rates and precise data, equipment must be able to transmitdigitally. Like Primary Rate Interface (PRI), BRI is a

OverviewISDN and BRITo understand the BRI option, the user should be familiar with the IntegratedServices Digital Network (ISDN) and the Basic Rate In

OverviewSystem OverviewA MERLIN LEGEND BRI system has specific requirements and componentsdifferent from a standard MERLIN LEGEND system.Hardware and

OverviewAlso at the time of subscription, the type of terminal configuration, in this caseType D, is specified. Although the 5ESS Generic 8 Custom (5E

Copyright © 1994, AT&TAT&T 555-601-111All Rights ReservedIssue 1Printed in U.S.A.October 1994NoticeEvery effort was made to ensure that the in

OverviewEach BRI line, called a Digital Subscriber Line (DSL), coming into the MERLINLEGEND system contains two Directory Numbers (DNs), one for each

OverviewBRI Access ButtonThe BRI Access button is a button programmed on the telephone console in thesame way as a System Access or Intercom button. T

OverviewApplicationsThe MERLIN LEGEND BRI system supports almost all of the applicationssupported by a standard MERLIN LEGEND system. These applicatio

OverviewIntegrated Solution IllAUDIX Voice Power (AVP) Release 2.1.1AT&T FAX Attendant™ System (FA) Release 2.1.1—MERLIN LEGEND Integrated Solutio

OverviewModes of OperationThe MERLIN LEGEND BRI system operates in Key mode and, with limitations, inHybrid/PBX mode. Behind Switch mode is not suppor

OverviewCall HandlingPlacing and receiving calls on a BRI line is the same as placing and receivingcalls on loop-start or ground-start lines. Making B

OverviewConferenceCalls on BRI lines can be part of a conference call, but the conference isprocessed by the MERLIN LEGEND system, not by the 5ESS cen

OverviewRecallRecall is not recognized by the 5ESS central office (CO) on BRI lines. Therefore,pressing the recall button on a telephone is ignored by

OverviewBRI FeaturesBy using Basic Rate Interface (BRI) lines, the MERLIN LEGEND system can usefeatures offered by the 5ESS central office. The BRI fe

OverviewCO TransferWhen a BRI call comes in from the 5ESS central office (CO) and the user needsto transfer the call back outside the MERLIN LEGEND sy

ContentsAbout this Book Intended Audiencexi Conventions Usedxi Related Documentsxii How to Comment on This DocumentxivOverview Introduction

OverviewCustomer Originated TraceThe Customer Originated Trace feature allows a user to trace the origin of thelast call received on a given BRI line.

Equipment and OperationThis chapter describes the hardware used in and with the MERLIN LEGEND BRIsystem and outlines the procedures for installation.E

Equipment and OperationEquipment Requirements for aMERLIN LEGEND BRI SystemThe hardware unique to a MERLIN LEGEND BRI system consists of: 800 CO-BRI

Equipment and Operation800 CO-BRI ModuleThe 800 CO-BRI module serves as the Integrated Services Digital Network(ISDN) Basic Rate, two-wire U-interface

Equipment and OperationFigure 2-1. 800 CO-BRI Module2-4 800 CO-BRI Module

Equipment and OperationRed, green, and yellow LEDs indicate the status of the module (see Table 2-2): A lit red LED indicates an active alarm on one

Equipment and OperationWiring the 800 CO-BRI ModuleThe wiring running from the network interface to the 800 CO-BRI module is thesame as that for other

Equipment and OperationInstallation of EquipmentAs previously discussed, the hardware for a MERLIN LEGEND BRI systemconsists of an 800 CO-BRI module a

Equipment and OperationFigure 2-3. Installing the 800 CO-BRI ModuleNOTE:If the module is difficult to install, check it for alignment problems. Inspec

Equipment and OperationUpgrading the MERLIN LEGEND SystemIf you presently have a MERLIN LEGEND system, you need to upgrade yoursystem. Upgrading a MER

ContentsPlanning Planning Overview4-1 System Planning Forms4-2 Control Unit Planning4-5 Line Connections4-7 Line Options4-8 Assigning Telephone

Equipment and Operationc. Unplug any auxiliary power units. Because the power supply modulesare already off, the sequence for removing auxiliary power

Equipment and OperationFigure 2-4. Installing the 2.B Feature ModuleInstallation of Equipment 2-11

Equipment and OperationUpgrading System SoftwareTo upgrade your system software: If the system software you backed up is prior to MERLIN LEGENDReleas

Equipment and OperationTelephonesThe MERLIN LEGEND BRI system supports the same telephones as a MERLINLEGEND Communications System without BRI with th

Equipment and Operation,,AdjunctsThe following adjuncts cannot be connected to a port on the 800 CO-BRImodule: Universal Paging Access Module (UPAM)

Equipment and OperationApplicationsApplications that run on other releases of the MERLIN LEGEND system run on asystem with an 800 CO-BRI module. Excep

FeaturesIn addition to the standard features offered by other releases of the MERLINLEGEND Communications Systems, the MERLIN LEGEND BRI system offers

FeaturesAll-Call Privacy/Per-Call PrivacyDescriptionAll-CallAll-CallOn outgoing calls, the All-Call Privacy (ACP) feature capability allows or prevent

FeaturesFeature UseAll-Call Privacy ActivatedWhen the All-Call Privacy feature is activated, the calling party number/billingnumber (CPN/BN) for the B

FeaturesAll-Call Privacy Not ActivatedWhen the All Call Privacy feature is not activated, the CPN/BN for the BRI line is.sent to the destination stati

ContentsA Planning FormsA-1BCustomer Support InformationB-1ABAbbreviationsAB-IGLGlossaryGL-1INIndexIN-I

FeaturesMode DifferencesIn the Hybrid/PBX mode, BRI lines with different All-Call Privacy status should notbe assigned to the same pool.Feature Intera

FeaturesAutomatic CallbackDescriptionAutomatic Callback is one of the Local Area Signaling Services (LASS) features.With the Automatic Callback featur

Features3. Dial the feature code assigned by the local telephone company to activateAutomatic Callback.Wait for the confirmation tone (a three-burst t

Features4. Dial the feature code assigned by the local telephone company to activateAutomatic Callback.Wait for the confirmation tone (a three-burst t

FeaturesFeature InteractionsAuto DialThe feature code assigned to Automatic Callback by the local telephonecompany can be programmed on an Outside Aut

FeaturesAutomatic RecallDescriptionAutomatic Recall is one of the Local Area Signaling Services (LASS) features.With the Automatic Recall feature, the

FeaturesIf the telephone number being called is busy, the central office “camps”or queues the recall attempt at the called number. When the numberbeco

FeaturesIf the telephone number being called is busy, the central office “camps”or queues the recall attempt at the called number. When the numberbeco

FeaturesCalling Party Number/Billing NumberDescriptionThe Calling Party Number/Billing Number feature allows an MLX displaytelephone user to see the c

FeaturesFigure 3-1. MLX Display Telephone Calling Party Number InformationTelephone DifferencesThe Calling Party Number information is shown only on M

FiguresOverview1-11-21-31-41-5MERLIN LEGEND BRI Capabilities1-2PRI VS. BRI1-3800 CO-BRI Module1-5Directory Number Mapping 1-6Placement of BRI Access B

FeaturesCO TransferDescriptionSimilar to the MERLIN LEGEND Trunk-to-Trunk Transfer feature, the CentralOffice (CO) Transfer feature allows a user to t

Features2. Press the programmed BRI Access button,The red and green LEDs next to the BRI Access button go on.You hear dial tone. The outside caller be

FeaturesThe LEDs next to the line button of the call being transferred goes off toindicate that the call was disconnected. The LEDs next to the BRI Ac

FeaturesFeature InteractionsAllowed Lists If a restricted user attempts to dial an outside number on a BRI AccessBarge-InCallingRestrictionsConference

FeaturesHoldBRI calls made from a BRI Access button can be put on hold. If the userputs the call to the destination on hold while a CO Transfer is in

FeaturesStationA call transferred by using the BRI feature generates only oneMessageSMDR record. When a user selects a BRI Access button to initiate a

FeaturesCustomer Originated TraceDescriptionCustomer Originated Trace is one of the Local Area Signaling Services (LASS)features. With the Customer Or

FeaturesTelephone DifferencesCustomer Originated Trace should not be used on single-line telephones since asingle-line telephone user cannot identify

FeaturesMulti-Level Precedence andPreemption (MLPP)DescriptionThe Multi-Level Precedence and Preemption (MLPP) feature is availableprimarily for Feder

Features4. Dial the number of your outside call.If the station being called is idle, an MLPP priority call alerts with adistinctive MLPP ringing patte

TablesEquipment and Operation2-12-22-32-4800 CO-BRI Module Specifications2-3800 CO-BRI Module LEDs2-5Pin Assignments for 8-Position Jack on an800 CO-B

PlanningPlanning ensures proper use of the Basic Rate Interface (BRI) features offeredby the MERLIN LEGEND Communications System. This chapter contain

PlanningSystem Planning FormsWhether planning options for a new system or modifying an existing system,record decisions on the appropriate planning fo

PlanningTable 4-1. System Planning Forms Needed for BRI PlanningSystem Planning Forms 4-3

PlanningControl Unit PlanningLine CapacityThe 800 CO-BRI module contains eight BRI ports. Each port supports twoMERLIN LEGEND BRI lines for a total of

PlanningMode of OperationKey ModeThe Key mode makes the most efficient use of the Local Area Signaling Services(LASS) features available on BRI lines

PlanningLine ConnectionsLine Jack TypesThe line jack type is determined by the type of module. The line jack type for the800 CO-BRI module is BRI. Aux

Planning4. Under the “Telephone Number or Equipment” column, write the assignedDirectory Number from the local telephone company for each BRI line on

PlanningQCC Queue Priority-Hybrid/PBX Mode OnlyIf one or more BRI lines are assigned to ring into the QCC queue, refer to theSystem Planning Guide (55

Planning Each BRI line is assigned a Directory Number. Each Directory Numberhas two call appearances. The first call appearance is used to processbot

Planning5.Indicate the features available on each BRI line:a. To indicate All-Call Privacy/Per-Call Privacy, put a check mark in the“ACP” column.b. To

SafetyThe exclamation point in an equilateral triangle isintended to alert the user to the presence of importantoperating and maintenance (servicing)

PlanningPlanning Form InstructionsRefer to System Form 1, System Planning, “Control Unit Diagram. ” Complete thefollowing information on System Form 3

PlanningTimersTimers ensure that the system takes the appropriate corrective action when noresponse is received from the network before the factory-se

PlanningTable 4-2. TimersFactory AllowableNameDescriptionSetting ThresholdT200The minimum time which Layer 2 must1,000 ms1,000-2,500 ms inwait for an

PlanningAssigning Telephone ButtonsAssigning the kinds of buttons for telephones and direct-line consoles (DLCs) fora MERLIN LEGEND BRI system is the

PlanningPlanning Form InstructionsComplete the “Button Diagram” section of each copy of the following forms:System Form 4b, Analog Multiline Telephone

System ProgrammingThis chapter contains the instructions to program a MERLIN LEGEND Basic Rateinterface (BRI) system for BRI lines. Programming is don

System ProgrammingBasic Programming ConsiderationsFollowing are various items to consider when programming a MERLIN LEGENDBRI system.Up to 16 lines pe

System ProgrammingService Profile IdentifierEnteringA Service Profile Identifier (SPID) is a unique identifier that associates a BasicRate Interface (

System ProgrammingProcedure: Service Profile IdentifierStepDisplay/InstructionsOn the consoleOn the PC1System Programming:>Make a selectionSystemEx

System ProgrammingStepDisplay/InstructionsOn the consoleOn the PC5Service Profile Id:Enter line numberxxxBackspaceEnterEnter the line number.Dial the

SafetyDo not attach the power supply cord to building surfaces. Do not allowanything to rest on the power cord. Do not locate this product where theco

System ProgrammingClock SynchronizationThe time-division multiplex (TDM) clock source in the MERLIN LEGEND systemprovides the timing needed to synchro

System ProgrammingSummary: Clock SynchronizationProgrammingModeIdle ConditionPlanning FormFactory SettingValid EntriesInspectCopy OptionConsole Proced

System ProgrammingProcedure: Clock SynchronizationStepDisplay/InstructionsOn the console On the PC1System Programming:>Make a selectionSystemExtens

System ProgrammingStepDisplay/InstructionsOn the consoleOn the PC5Primary System Clock:Enter slot number (1-17)xxDeleteBackspaceExit EnterEnter the sl

System ProgrammingBRI TimersThe programmable times on the 800 CO-BRI module set the time limits forwaiting for responses from the central office (CO).

System ProgrammingEntering ProgrammingConsole: Select Menu ➜ Sys Program ➜ ExitPC/SPM: Type SPM ➜ Select any key ➜ F1 ➜ F5 ❑ ❑Exit

System ProgrammingTable 5-1. BRI Timer SettingsTimerT200T203T303T305T308DescriptionFactory SettingMinimum wait before1000 msretransmissionDisconnect t

System ProgrammingStepDisplay/InstructionsOn the consoleOn the PC4BRI Lines:Make a selectionServProf IdTimersSelect Timers.5Select Timers.Select F3

System ProgrammingBRI Access ButtonThe BRI Access button is used for the CO Transfer feature and to select aDirectory Number for which a Local Area Si

System ProgrammingPgUp –› F4 –› F1 –› Specify telephone –› F10 –› F10Summary: BRI Access ButtonProgrammable byModeIdle ConditionP