AT&T System 25 Guia do Utilizador

555-520-706Issue 1, June 1987AT&T SYSTEM 25SWITCHED LOOPATTENDANT CONSOLEUSER GUIDE

Support Information (Contd)Loop ButtonsThe voice communications paths between your console andthe system switch are called loops. Your Switched LoopAt

Support Information (Contd)NOTES :1.2.Flex DSS buttons are defaults and can be assigned toany allowable features.In a one-console system, Pos Busy but

Support Information (Contd)LightsA red l-use light and a green status light adjacent to each<LOOP> button provide information about the loopterm

Support Information (Contd)The Selector Console lights can also provide you with otherinformation about activity at system stations:• A call parked at

Support Information (Contd)Pressing the <INSPECT> button puts the display into theInspect mode, in which you can check the informationassociated

Support Information (Contd)The followingof the displaycall is comingCall Type identifiers appear on the right side(Screen 2). They provide the reason

ATTENDANT FEATURESAnswering CallsOnly one call can come into your console at a time; calls areheld in a queue at the system switch until you, or the o

Answering Calls (Contd)• A call from an inside station is directed to theconsole. The display shows the extension number andname of the calling party.

Answering Calls (Contd)● A call placed to C. Smith by some internal party hasredirected to the console for coverage, as indicated bythe > symbol.&g

Attendant Message WaitingYou can use a Message light to notify voice terminals ofwaiting messages. When you call a voice terminal, thestatus light nex

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Attendant Message Waiting (Contd)2. Continue with the call or hang upTurning Off a Message Waiting Signal Without Ringingthe Voice Terminal1. Lift the

ConferenceYou can set up a conference that includes System 25stations as well as outside callers. The maximum number ofconferees is five; however, no

Conference (Contd)• Press <RELEASE> or <FORCED RELEASE> todrop an outside call that is ringing or returningtone.• Press <RELEASE> or

Conference (Contd)Typical Displays for Conference Calls:● Each time a party is called for a conference setup, thenormal information is displayed.Insid

Extending CallsExtending a call consists of putting an active call ontemporary hold (splitting), placing another call to an insideparty or an outside

Extending Calls (Contd)3. Press <RELEASE> as soon as the called number startsringing.Notes:• Trunk calls to inside stations only: If you hear a

Extending Calls (Contd)If you are extending an inside party to an outsidetrunk, press <START> and dial the call from the SLAC.3. Wait for the ca

Extending Calls (Contd)— The light next to the <DEST> buttonturns off.• If the called party accepts the call, press<RELEASE>.— The caller

Extending Calls (Contd)Typical Displays for an Extended Call:You answer an incoming DID trunk call placed by an outsideparty to your PDC, 1501.The cal

Extending Calls (Contd)Screen 2 is unchanged:1501 DID &After the called party answers, pressing <SOURCE> returnsthe calling party informat

TABLE OF CONTENTSINTRODUCTION Overview Support InformationATTENDANT FEATURES Answering Calls Attendant Message Waiting Conference Extending Calls H

HoldYou can hold a call while you attend to other matters, andthen pick up the call again. After you put a call on hold,you can hang up the handset wi

Hold (Contd)2. To place an outgoing call immediately, press an idle<LOOP> button and complete the call.3. If you do not want to make another cal

Hold (Contd)Typical Displays for Return to Held Call:The same display that was originally associated with the callappears again.Call from inside stati

InspectThe Inspect mode allows you to use your console display toget the folIowing information:• The PDC and associated name for a call on hold orring

Inspect (Contd)3.4.5.To get the number of busy trunks in a pooled facilitiesgroup, press the [FACILITY] button. The display hasthe form “XX of YY BUSY

Night ServiceWhen you leave for the night, you can set the system sothat calls coming in from outside your company either ring abell or are directed t

PagingYou can page a party in your system if your company haspaging equipment. Paging is often used with the Parkfeature. The paging system can be rea

ParkParked calls are like held calls except that they can bepicked up from any voice terminal. Any call, inside oroutside, can be parked on the Basic

Park (Contd)5.6.If the call is for someone else, dial or page thatperson.Tell him to pick up the call by dialing *8followed by your attendant PDC (not

Park (Contd)Screen 2 shows the source of the parked call:CO Trunk1 pTypical Displays for Calls Parked on the SLA C:The following exampleyour PDC. Th

Call Pickup Direct Station Selectlon (DSS) Hands-Free Answer on Intercom (HFAI)Incoming Calls Group Last Number Dialed Manual Signaling Placing Dat

Placing CallsYou can place two general types of calls from the console:• Inside calls - calls to stations inside your system.• Outside calls - calls t

Placing Calls (Contd)You can also make inside calls using the Direct StationSelection and Repertory Dialing features, which are coveredlater in this g

Placing Calls (Contd)• Dial tone is supplied.3. Continue to place the call in the normal way.Placing an Outside Call for an Inside Party and Calling t

Placing Calls (Contd)Typical Display for an Outside Call:The display shows the dialed digits and the number of callsin the queue.912125551212 739

Position BusyIf your system has two attendant consoles, you can makeyour position busy to most incoming calls and have themdirected to the other conso

System AlarmIf the green light next to the <ALARM> button flashes,there is a problem with the System 25. Notify your SystemAdministrator at once

Testing Your ConsolesYou can test the lights and ringer on your SLAC and thelights on your Selector Console. On the SLAC, the Testswitch is located on

Time FunctionsPressing the <LOCAL> button puts the console into thelocal mode and provides access to clock and timerfunctions. The buttons at th

STANDARD MULTILINE FEATURESAccount Code EntryFor bookkeeping purposes, your System Administrator mayassign account codes to use with certain calls.Cau

Automatic IntercomThis feature provides a dedicated private talking link betweenyour console and another station in your system. AutomaticIntercom is

INTRODUCTIONOverviewAs your System 25’s attendant, you are often the firstperson whom outside callers speak to when they dial yourorganization.You are

Call AccountabilityYou can use your PDC at any voice terminal to place tollcalls that will be billed to you.Charging a Call to Your PDC from Another T

Call CoverageThe queue that holds calls before they come to the consolecan be assigned as a receiver of coverage calls. Coveragecalls are answered in

Call FollowingIf you leave your console temporarily to go to anotherstation, your PDC calls can follow you. You must sign inyour PDC at that new stati

Call PickupThis feature enables you to answer calls that are ringing atother stations without leaving the console. System 25offers two types of call p

Direct Station Selection (DSS)This feature allows you to place a call to a specific insidestation by pressing an assigned button. Two types of DirectS

DSS (Contd)Display: When you press a <DSS> or <FLEX DSS>button, the display shows the stored number and the nameassociated with the number

Hands-Free Answer on Intercom (HFAI)The Hands-Free Answer on Intercom (HFAI) feature allowsyou to answer inside calls without lifting the handset of t

HFAI (Contd)The light next to this button will turn on.Ending the Call1. Press [SPEAKERPHONE].● The lights next to [SPEAKERPHONE] and[MICROPHONE] turn

Incoming Calls GroupYou may be in an Incoming Calls Group, also known as aDirect Group Calling (DGC) group. Calls to an Incoming CallGroup are distrib

Last Number DialedYou can redial the last inside or outside number you dialed(up to 16 digits) by using the <LAST # DIALED> button.Numbers are s

Overview (Contd)In this guide, fixed features are identified by a preprintedcheckmark in the box at the beginning of each procedure.Assignable feature

Last Number Dialed (Contd)2. Press <LAST # DIALED>3. Continue the call in the normal way.Display: The display shows all the characters that were

Manual SignalingYou can use a button to send an audible signal to anothervoice terminal.Sending a Manual Signal1. Do not lift the handset.2. Press <

Placing Data Calls From Your ConsoleIf your System Administrator assigned a <DATA> button toyour console, you can use it to place calls for your

Programming NumbersYou can program <FLEX DSS>, <REP DIAL>, and PersonalSpeed Dialing codes. While only PDC's can be programmedinto &l

Programming Numbers (Contd)Using *as an Actual * CharacterIf you wish to program an * as an actual * character, youmust place a # before the *For exam

Programming Numbers (Contd)For example, you may wish to store in a <REP DIAL> botha telephone number (555-4444) and an identification codethat s

RecallIf your company uses certain Central Office features, the[RECALL] button may be used to access these features.Check with your System Administrat

Repertory DialingYou can program telephone numbers, account codes, orfeature access codes into <REP DIAL> buttons and thendial the programmed nu

SpeakerphoneThe Speakerphone feature allows you to answer and placecalls and carry on conversations without lifting the handset.Pressing the [SPEAKERP

Speakerphone (Contd)2. Talk to the caller by speaking toward the console in anormal voice.Note: To temporarily keep the other party fromhearing you, p

Overview (Contd)In addition to the Introduction, this user guide has two mainsections, Attendant Features and Standard MultilineFeatures. The first se

Speed DialingSpeed Dialing allows you to use dialing codes to dialtelephone numbers or enter account codes. There are twokinds of speed dialing: Syste

TransferIf you use [TRANSFER] on the SLAC to extend calls,unanswered and busy calls will not be returned to yourconsole and may be lost.Under certain

GLOSSARYaccount codeentryalarmassignedbuttonattendantmessagewaitingautomaticintercombasic consolefeature that allows you to assign accountcodes to cal

Glossary (Contd)busy-to-idlefeature that allows you to be notifiedreminderautomatically when a person or trunk isavailable.callfeature that allows you

Glossary (Contd)confirmationthree short tones that indicate an actiontonewas accepted and you can proceed to thenext step.data callDDCDGCDSSfeature th

Glossary (Contd)extendingfast busytonefeatureaccess codefixed buttonfixed featuregroup selectbuttonsholdprocedure followed by Attendant in settingup a

Glossary (Contd)incomingcalls groupinside calllooploop buttonmanualsignalingspecific group of voice terminals to whichincoming calls are directed (als

Glossary (Contd)off-hookon-hookvoice terminal condition in which either thehandset has been removed from its cradle(releasing the switchhook) or theSp

Glossary (Contd)PDC(personal dial code) extension numberassigned to an individual and normallyassociated with the voice terminal at theperson’s desk.F

Glossary (Contd)queuereleaserepertorydialingan ordered sequence of calls waiting atthe system switch to be directed to theattendant console for proces

Support InformationBefore getting into the specific procedures, you shouldbecome familiar with the following console features thathave general applica

Glossary (Contd)speed dialingfeature that allows you to place a call (orenter an account code) by dialing # and atwo- or three-digit code.startfeature

AT&T System 25QUICK REFERENCE CARD=Switched Loop Attendant ConsoleUser GuideSYSTEM SPEED NUMBERSCODETELEPHONE NUMBERDIALING CODESCODEDESCRIPTIONYo

AT&T System 25QUICK REFERENCE CARD-Switched Loop Attendant ConsoleUser GuideFEATURE ACCESS CODESCODEFEATURE*70*7 PDC*5*8 PDC*4*6#4**PDC PDC**PDC 0

Support Information (Contd)Ringing TonesSystem 25 signals you with four distinctive rings. The ringsand their descriptions are listed below.••••Inside