AT&T Merlin Manual de Instruções

AT&TCLASSIC MAILTMVOICE MESSAGING SYSTEMSystemReferenceGuide

Chapter 1: Introduction A quick review of your Merlin phone system is required in order to explain someterminology used later in describing the instal

To hear the status of a line’s configuration, or to change a line configuration:1. Enter administration mode.2. To change Control Unit integration par

To reset the line configuration and Control Unit type:System Reference Guide1.Enter administration mode2.To change Control Unit integration parameters

2.To change Control Unit integration parameterspress 3.To change the Control Unit typepress 4. The report describing the Control Unit type andsoftware

To change the call transfer type:1.Enter administration mode2.To change Control Unit integration parameters3. To change the call transfer type4. The m

To enable/disable the Touch Tone Gate:1. Enter administration mode.2. To change Control Unit integration parameters3. To enable the Touch Tone Gate fe

3. To gain access to the CLASSIC MAIL systemdisconnect parameterspress System Reference GuideTo turn on the CLASSIC MAIL system disconnect parameter:1

To reset the CLASSIC MAIL system1.Enter administration mode.2. To change system parameterspress 3. To reset the systempress 4. To delete all mailboxes

System Reference GuidePart 2: CLASSIC MAIL System Administration

Chapter 10: TroubleshootingIf the CLASSIC MAIL system is not working properly it is probably due to one of thefollowing errors:● The Merlin voice term

Figure 10ALine button assignments for typicalMerlin Control Unit (left), and forMerlin 1030/3070 Control Unit(right).For the initialization process to

The Control Unit is a small, breadbox-sized piece of equipment that is locatedsomewhere in your office building, normally in a closet, back room, atti

3.4.5.6.7.Verify that the numbered line button assignments of this telephone correspond exactly tothose shown in Figure 10A. (If you have installed th

CLASSIC MAIL System Port Status IndicatorsAfter the self–initialization process is finished, the CLASSIC MAIL system statusindicators 1-4 will show th

3)4)5)Installation Test 3 Fails1)The CLASSIC MAIL system does not answer calls onincoming lines, or incoming lines always appearbusy to outside caller

System Reference GuideInstallation Test 4 Fails1)Labeled lines cannot gain access to the CLASSICMAIL system.Installation Test 5 Fails1)The CLASSIC MAI

The CLASSIC MAIL system does not disconnect1) See the Chapter 9 section, “Adjusting theproperly after callers hang up.CLASSIC MAIL System Disconnect P

System Reference GuidePart 2: CLASSIC MAIL System Administration

Appendix A: Installation Data FormRecommended Installation OptionsControl Unit Type1.Merlin Plus ❑Merlin 820 ❑Is FeaturePackage 2Merlin 410 ❑Install

Appendix B: Mailbox AssignmentsRegular Mailboxes1011 (1)*12 (2)*32*13 (3)*14 (4)*15 (5)*161718192021222324252627282930*31*33*34*35*36*37*38*39*40*41*4

Regular Mailboxes90991092970*93071*91193772*93291291391491591691773*93374*75*93493576*93677*93778*90091891992092192292392492592692792893879*939Guest M

Appendix C: Business Hour ScheduleOpening Time AM PM1Monday2Tuesday3Wednesday4Thursday5Friday6Saturday7SundayClosing TimeAM PMAppendix C: Business Hou

Because the CLASSIC MAIL system has been designed to plug into unused voiceterminal jacks, the electronic circuits in the CLASSIC MAIL system are reco

Appendix D: Routing Worksheet — DayInstructions:1. Assign a choice number to each new top-level menu choice you want to add. Enter the choice number i

Appendix D: Call Routing Worksheet — NightInstructions:1. Assign a choice number to each new top-level menu choice you want to add. Enter the choice n

Appendix D: Call Routing Worksheet — SampleInstructions:1. Assign a choice number to each new top-level menu choice you want to add. Enter the choice

Appendix E: At&T Limited Warranty and Limitation of LiabilityAT&T warrants you, the customer, that your system will be in good working orderon

●Abuse, misuse, negligent acts or omissions of the customer and personsunder the customer’s control; or●Acts of third parties and acts of God.AT&T

585-321-1152911033-1Issue 1June 1994

Merlin Control Unit CompatibilityThere are many different models and versions of Merlin Control Units. TheCLASSIC MAIL system is designed to work with

Chapter 2: Getting StartedGetting started requires that you gather some information about your MerlinControl Unit. Remove the Control Unit’s front cov

CLASSIC MAIL System Reference Guide2.3.4.5.6.If your Control Unit is a Merlin system 206, 410, or 820, determine the type offeature package it has. Fe

VoiceTerminalJacksLineJacksCartridgeVoiceTerminalJacksLineCartridgeJacksMerlin 206Merlin 1030/3070LineJacksVoiceTerminalJacks820VoiceTerminalJacksLine

7.8.CLASSIC MAIL System Reference GuideIf you have any outside lines that are WATS lines, Foreign Exchange (FX) lines, or800 lines, check the correspo

StatusIndicatorsEmulationJacks. 1-4Line Jacks. 1-4Line Jacks. 1-4Optional RS-232ConnectorOptionalExpansion KeyConnectorDiagnosticButtonMessage Waiting

FCC InformationThis equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC rules. T

Copyright © 1994AT&T 585-321-115All Rights ReservedIssue 1June 1994NoticeEvery effort was made to ensure that the information in this book was com

Chapter 3: Standard InstallationThis chapter provides step-by-step instructions for the standard CLASSIC MAILsystem installation. If you are installin

Mounting the CLASSIC MAIL System to the WallMountingScrewsFigure 3A: Properlylocated mountingfasteners, with theCLASSIC MAIL systembeing positionedThe

2. Make sure an AC power plug is within ten feet of the mounting location.3. Make sure that the CLASSIC MAIL system is not located close to heating ve

During this step you will temporarily disconnect some of your telephone lines. Thiswill interrupt your telephone service for several minutes. Consider

Outside LineOutside Linefrom Merlinfrom MerlinLine D JackLine C JackMerlinMerlin PlusOutside Linefrom Meriin PlusOutside LineLine D Jackfrom Merlin Pl

Figure 3D: Installinginterposed line cablesto the Merlin ControlUnitFigure 3E: Installinginterposed line cablesto the Merlin PlusControl UnitMerlinLin

9. Plug the other end of this cable into the interposed line 2 jack of the CLASSIC MAILsystem. Telephone service should now be restored to normal oper

Connecting the Telephone Emulation CablesYour CLASSIC MAIL system comes with two telephone emulation cables. Thesecables are used to connect the CLASS

MerlinTelephoneEmulatlonVoiceTerminalJackJack 1Merlin PlusTelephoneEmulationJack 1Installing the Power SupplyDo not install the power supply until you

The CLASSIC MAIL system is now in the "powered on" state. You should see thestatus indicators on the front of the CLASSIC MAIL system begin

ITable of ContentsPrefaceviiChapter 1: IntroductionInstalling the CLASSIC MAIL System With Your Merlin SystemMerlin Control Unit Compatibility91012Cha

Note: Never power the CLASSIC MAIL system off during the initialization process. If you want to turn theCLASSIC MAIL system off wait until initializat

Labeling Your TelephonesThe CLASSIC MAIL system includes a set of voice mail labels that attach to yourMerlin telephones. These labels indicate which

The CLASSIC MAIL System line Numbering ConventionsThroughout this guide, and during the operation of the CLASSIC MAIL system,references will be made t

Figure 3K: Line ButtonDesignationsNote: If you are installing the CLASSIC MAIL system with a Merlin 1030/3070 control Unit, your linedesignation schem

To open the attendant’s mailbox:1. Press any labeled outside line button on any Merlin telephone. See Figure 31.2. When you hear the dial tonepress Th

CLASSIC MAIL System Reference Guidehappens, or if you want to hear this information again, follow the procedures in theChapter 9 sections, "Chang

11.12.13.To accept the new passwordpress Hang up. Record this Attendant’s Password in Appendix A.Perform Test 5.TEST 51. Call your main business telep

The standard installation is now complete. If you have read Part Two of this manualand have a plan of how you want the CLASSIC MAIL system to operate,

Chapter 4: Additional Installation OptionsThis chapter describes several installation modifications that you can make that mayimprove the operation of

Deciding if the expanded installation configuration is best for your business requiresthat you estimate how much you will use your CLASSIC MAIL system

Chapter 5: Customizing CLASSIC MAIL to Fit Your Business The CLASSIC MAIL System AdministratorCLASSIC MAIL System’s Voice Messaging ServicesRegular Ma

Consult your CLASSIC MAIL system dealer for additional assistance in determiningwhich installation is best for your business.To complete an expanded i

Table 4C. MessageStorage CapacitiesCLASSIC MAILHARD DISKMESSAGE STORAGESYSTEMSIZE/ SOFTWARECAPACITYCOM-CODE40704192085 MB/1.5 SW 6.5 Hours ( 4-port sy

Control Unit, thus eliminating the need to use real outside lines to gain access to theCLASSIC MAIL system. You can use this option with either a two-

Skip the instructions in that section. Instead, perform the alternative procedure thatfollows:To install the CLASSIC MAIL system with vacant outside l

If you want to be notified of messages with a message waiting light, you have twooptions:● A CLASSIC MAIL System Message Light Panel. (See Figure 4E)●

Figure 4F TelephoneMessage LightsTo install the CLASSIC MAIL System Message Light Panel, follow the instructionsincluded in the CLASSIC MAIL System Me

To Control Your Telephone’s Message Light:1. During the Chapter 3 installation step, Connecting the Telephone Emulation Lines,install the first teleph

23Reset the Line Configuration. See Chapter 9.Perform Test 6. This test requires that you be familiar with the CLASSIC MAILsystem procedures for leavi

Using CLASSIC MAIL System With WATS Lines, FX Lines, or 800 NumbersIf you have outside lines that are WATS lines, Foreign Exchange (FX) lines, or 800n

See Figure 4H. Use the installation instructions in Chapter 3, “Interposing theCLASSIC MAIL System between your Outside Lines and Control Unit,” subst

Chapter 8: Creating Advanced Answering ServicesScheduling the CLASSIC MAIL System Setting the Business Hours ScheduleForcing and Releasing Hours of Op

Part 2:CLASSIC MAILSystemAdministration

ENTERADMINISTRATIONMODERECORD CALLCOMPANYCHANGEMA!LBOXCHANGERoutingSYSTEMSYSTEMGREETINGSADMINISTRATIONADMINIOPERATIONPARAMETERSFORCE FORCE RELEASE RET

Chapter 5: Customizing CLASSIC MAIL to Fit Your BusinessYou customize the CLASSIC MAIL system by providing it with information that isunique to your b

The CLASSIC MAIL System AdministratorCustomizing the CLASSIC MAIL system requires that someone familiar with yourbusiness telephone operations plan ho

Regular MailboxesThe CLASSIC MAIL system automatically assigns a regular mailbox to each intercomnumber in your Merlin phone system. The mailbox numbe

System Reference GuideGuest MailboxesThe CLASSIC MAIL system contains up to 100 guest mailboxes. These mailboxes arenot associated with any particular

●Record message mailboxes: Used when customizing the answeringservices described in Chapter 8.●The Administrator’s Mailbox: Used by the administrator

When your mailbox is opened, the CLASSIC MAIL system informs you of themailbox contents, then plays a series of instructions explaining available opti

CompanyGreetingTop Level Menuof InstructionsDial anIntercomNumberPressPressPressTransfer to Individual’sTransfer toTransfer to Open MailboxIntercom Nu

In order for the company directory to be fully operational, it is important that allregular and guest mailbox owners spell their names into the direct

Appendix A: Installation Data FormAppendix B: Mailbox AssignmentsAppendix C: Business Hour ScheduleAppendix D: Call Routing Worksheet–DayAppendix D: C

Preparing Your Employees for the CLASSIC MAIL SystemIt is important that all of your employees know the basics of the CLASSIC MAILsystem’s operation b

System Reference GuidePart 2: CLASSIC MAIL System Administration

Chapter 6: Customizing the Basic OperationsThe CLASSIC MAIL system is designed to operate with very little customizationrequired. It is recommended ho

The Administrator’s Mailbox contains the special instructions that lead you throughthe customization process. When you open the Administrator’s Mailbo

To open the Administrator’s Mailbox:1. Call the CLASSIC MAIL system by pressing an Voice Mail labeled outside linebutton and enter the CLASSIC MAIL sy

Recording Company GreetingsUntil you record custom greetings for your answering service, callers hear theCLASSIC MAIL system default company greeting,

To record a company greeting:1. Enter administration mode.2. To record company greetingspress3. To record a day greetingpress OR to record a night gr

Assigning, Unlocking and Locking MailboxesAssign regular and guest mailboxes using the form in Appendix B. You must unlockeach mailbox you assign befo

Changing the Administrator’s Mailbox NumberIf your attendant is not going to be your CLASSIC MAIL System Administrator, youshould change the Administr

Changing the Administration PasswordInitially the administration password is 0000. You can change it to any four- to eight-digit number you like. It i

PrefaceWelcome to the CLASSIC MAIL™ Voice Messaging System, a product that providesthe cost savings of an automated answering service with the conveni

Chapter 7: Administering MailboxesThis chapter describes mailbox administration capabilities that you will need as yourbusiness environment changes. T

System Reference Guide4. Enter the mailbox number.OR to find it in the company directory5.To reset the password to 0000Resetting a Mailboxpress press

5. To reset the mailboxpress A message about how many messageshave been stored plays.6. To reset the mailboxpress Listing All MailboxesThe CLASSIC MAI

Recording a New Company Directory NameYou have the option as administrator to record mailbox names so that the companydirectory is “spoken” by a consi

Adding or Removing a Name in the Company DirectoryTo add or remove a name in the company directory:1. Enter administration mode.2. For mailbox adminis

Creating the General Delivery MailboxIf you wish to keep messages to the attendant separate from general deliverymessages, you should create a distinc

Changing the Attendant’s Intercom NumberThe CLASSIC MAIL system always gives incoming callers the option of calling anattendant. For example, incoming

System Reference GuidePart 2: CLASSIC MAIL System Administration

Chapter 8: Creating Advanced Answering ServicesChapter 5 described a basic answering service. You can schedule the basic service togreet callers diffe

Setting the Business Hours ScheduleThe CLASSIC MAIL system’s default business hours assume your business is open 24hours, 7 days a week. To change thi

Part Two, “CLASSIC MAIL System Administration,” explains how to customize theoperation of the CLASSIC MAIL system for the particular needs of your bus

5. To indicate the day of the week you’re setting aschedule for, enter a number from 1 to 7.6. Enter four digits to specify the time yourbusiness open

Forcing and Releasing Hours of OperationYou can permenantly override the scheduled operating mode by forcing or releasingthe CLASSIC MAIL system from

“Thank you for calling Benardo’s Realty. Please dial the intercom number of the person youwant to reach, or press pound to use our company directory.

you to add up to nine new choices to the basic top-level menu. The choices you addcan include:●Record message mailboxes, used to record information su

2. Use the Appendix D worksheet to record these definitions.Appendix D requires you to assign a number to each choice that you add to the top-level me

Note: Record the new top-level menu instructions as the last step in entering call routing mapinformation. As soon as these instructions are recorded,

Entering the Call Routing Map InformationEnter call routing information directly from the Appendix D worksheet(s).To enter call routing information:1.

System Reference Guide7. Enter the type of choice for this route.8. To add an announcementpress OR, to add a transferpress OR, to add a record mailbox

Repeat steps 1 through 8 for the night call routing map(optional), or, to copy the day map for night use, see thefollowing section, “Copying a Call Ro

Note: If your control unit is a Merlin system 206, your intercom numbers are single digit numbers (0-5).To avoid a numbering conflict with the new top

Part 1:Installing theCLASSIC MAILSystem

Copying a Call Routing MapSometimes the differences in the way you want automated answering to functionduring the day and at night are minimal. You ma

Altering a RouteThe steps for changing a particular route are identical to the steps you use whencreating a new route See Chapter 8,“Creating a New Ca

Assigning Group Call Distribution Mailboxes (1030/3070 Only)If your Control Unit type is a Merlin 1030 or 3070, with Feature Module 5, you can usethe

Setting the Number of RingsYou can set the number of times a call will ring before the CLASSIC MAIL system willanswer it. This setting can be differen

5. Enter a number between 1 and 99.A confirmation message plays.Setting the Number of Rings for a Specified LineYou may want to set a particular line

System Reference GuidePart 2: CLASSIC MAIL System Administration

Chapter 9: Other Administration ItemsOccasionally you may need to change some of the customization parameters set duringthe installation process. This

4. Enter six digits to specify the month, day, and year.OR to leave the date as isHear the current time.5. Enter four digits to specify the current ti

3. To change the access codepress Hear the current code.4. Enter the new access code, thenpress A confirmation message plays.5. Record this change on

When your CLASSIC MAIL system is turned on for the first time, it goes through aprocess of self-initialization. This includes identifying all incoming