AT&T Synapse Guia do Utilizador

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10Synapse User’s GuideCordless Headset Troubleshooting...

Settings 100Synapse User’s Guide[Handset] Using the VOLUME key to set the Ringer and Voice VolumeThe Handset also provides a volume control on the rig

Settings 101Synapse User’s Guide. To adjust the incoming voice volume:Figure 103. Voice VolumeDuring an active call or during message playback: Pre

Settings 102Synapse User’s Guide[Handset] Setting the Cordless Handset to Factory Default To reset the Handset to default settings (factory defaults)

Settings 103Synapse User’s Guide[Handset] Viewing the Product ID To view the Product ID:Figure 106. Product ID1. Press OPTIONS, then 5 to display th

Synapse User’s GuideAccessing Items in Lists 104C HAPTER4ACCESSING ITEMS IN LISTSThe SB67030 Deskset has lists of phone numbers that are used for maki

Accessing Items in Lists 105Synapse User’s GuideAccessing Voicemail To access an entry from Voicemail: Figure 107. Voicemail MessagesFigure 108. Ma

Accessing Items in Lists 106Synapse User’s GuideAccessing the DirectoryBy default, the Directory screen displays the combination of all three Director

Accessing Items in Lists 107Synapse User’s GuideAccessing the Call Log  To access the Call Log list:Figure 110. Call Log ListFigure 111. Call Log D

Accessing Items in Lists 108Synapse User’s GuideThe Extension ListYou can access the Extension list illustrated in Figure 112 from Idle, Live Dialing,

Accessing Items in Lists 109Synapse User’s GuideAccessing the Extension List To access an extension:Figure 113. Extension List1. From the Idle scree

Synapse User’s GuidePreface 11PREFACEThis user’s guide provides instructions for using your Synapse telephone and its optional accessories. Although t

Accessing Items in Lists 110Synapse User’s GuideAccessing the Quick-Dial ListThe Quick-Dial list shown in Figure 115 provides up to six entries for fr

Accessing Items in Lists 111Synapse User’s GuideEditing Quick DialAfter you access a Quick-Dial entry, you can add and edit Quick-Dial entries using t

Accessing Items in Lists 112Synapse User’s GuideThe Redial ListThe last 20 phone numbers that you dialed are recorded in the Redial list, as shown in

Accessing Items in Lists 113Synapse User’s GuideAccessing the Redial List To access a Redial entry:Figure 120. Redial ListFigure 121. Redial Detail

Accessing Items in Lists 114Synapse User’s GuideStoring Redial Entries To store a Redial entry into your Personal list:Figure 122. Redial ListFigure

Accessing Items in Lists 115Synapse User’s GuideDeleting Redial EntriesYou can delete a single Redial entry from the Redial list or all Redial entries

Accessing Items in Lists 116Synapse User’s GuideSearching the Directory or Extension Lists Using the Dial PadUse the dial pad to get to the first entr

Accessing Items in Lists 117Synapse User’s Guide[Handset] Accessing and Managing Items in Lists with the Cordless HandsetYou can also access the phone

Accessing Items in Lists 118Synapse User’s Guide[Handset] Accessing the Voicemail List  To access a phone number from Voicemail:Figure 129. Enter Pa

Accessing Items in Lists 119Synapse User’s Guide[Handset] Accessing the Directory  To access a Directory entry:Figure 131. DIR KeyFigure 132. Dire

Preface 12Synapse User’s GuideTopic NavigationThis user’s guide allows easy navigation between topics and the ability to return to your original topic

Accessing Items in Lists 120Synapse User’s Guide To select the Directory list you see:Figure 133. DirectoryFigure 134. Options MenuYour Handset dis

Accessing Items in Lists 121Synapse User’s Guide[Handset] Accessing the Call Log To access the Call Log list:Figure 135. Call Log1. From the Idle sc

Accessing Items in Lists 122Synapse User’s Guide[Handset] Cordless Handset Extension ListYou can access the Extension list illustrated in Figure 136 f

Accessing Items in Lists 123Synapse User’s Guide[Handset] Accessing an ExtensionThe following steps display the Extensions List screen shown in Figure

Accessing Items in Lists 124Synapse User’s Guide[Handset] Accessing the Quick-Dial ListThe Quick-Dial list shown in Figure 115 provides up to six entr

Accessing Items in Lists 125Synapse User’s Guide[Handset] Accessing the Redial ListThe last 20 phone numbers that you dialed are recorded in the Redia

Accessing Items in Lists 126Synapse User’s Guide To delete entries from the Redial list:Figure 142. Options MenuFigure 143. Redial List1. From the

Accessing Items in Lists 127Synapse User’s Guide[Handset] Searching the Directory or Extension Lists Using the Dial PadUse the dial pad to get to the

Synapse User’s GuideDirectory 128C HAPTER5DIRECTORYThe Synapse system provides three Directory lists. The system defaults to displaying entries from a

Directory 129Synapse User’s GuideUsing the DirectoryAccess the Directory by pressing DIRECTORY to display the screen shown in Figure 147. The Director

Preface 13Synapse User’s GuideFigure 2 illustrates the navigation features of Adobe® Reader.Figure 2. Adobe Reader NavigationAdobe Reader NavigationC

Directory 130Synapse User’s GuideViewing Directory EntriesYou can view all Directory entries in one list, or you can view just the Personal list, Syst

Directory 131Synapse User’s Guide To view the Directory: (Continued)Figure 151. Directory, More 3/3Figure 152. Directory Entry Details6. Press to

Directory 132Synapse User’s GuideCreating a New Personal List Entry To create a new Personal list entry:Figure 153. DirectoryFigure 154. Personal E

Directory 133Synapse User’s GuideEditing a Personal List EntryYou can edit any Personal list entry while viewing the Directory list. To edit a Person

Directory 134Synapse User’s GuideStoring Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal li

Directory 135Synapse User’s GuideDeleting a Personal List EntryYou can delete any one of your personal list entries while viewing the Directory list.

Directory 136Synapse User’s GuideDirectory SortThe Directory entries are sorted by first or last names. When you use the dial pad to search, the syste

Directory 137Synapse User’s Guide[Handset] Accessing the Directory with the Cordless HandsetYou can also access the Directory with the optional SB6704

Directory 138Synapse User’s Guide[Handset] Accessing the Directory  To access a Directory entry:Figure 164. DIR KeyFigure 165. Directory1. Press D

Directory 139Synapse User’s Guide To select the Directory list you see:Figure 166. DirectoryFigure 167. Options MenuYour Handset displays All lists

Preface 14Synapse User’s GuideText ConventionsTable 1 lists text formats and their uses. Table 1. Description of Text ConventionsText Format Descript

Synapse User’s GuideVoicemail 140C HAPTER6VOICEMAILYour Synapse system records and saves incoming Voicemail messages. You can play, delete, or forward

Voicemail 141Synapse User’s GuideVoicemail OverviewWhen there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 168 a

Voicemail 142Synapse User’s GuideVoicemail MessagesWhen messages display, they appear in a list similar to the list shown in Figure 171. Pressing the

Voicemail 143Synapse User’s GuideAccessing Your MessagesAccess to your messages is different whether or not you have access to any Group Mailboxes. If

Voicemail 144Synapse User’s GuidePersonal Message PlaybackYou can play either a single message or all of the Voicemail messages in your Personal Mailb

Voicemail 145Synapse User’s Guide To play all new Personal Messages:Figure 176. Play All MessagesFigure 177. Message Playback1. Open your new Perso

Voicemail 146Synapse User’s Guide.  To play old and new Personal Messages:Figure 178. List All MessagesFigure 179. Play All Messages1. Press MESS

Voicemail 147Synapse User’s GuideForwarding a Personal Message To forward a personal Voicemail message:Figure 181. Message List, More 2/3Figure 182.

Voicemail 148Synapse User’s Guide To forward a personal Voicemail message: (Continued)Figure 183. Extension ListFigure 184. Message Destination To

Voicemail 149Synapse User’s GuideRecording an Introductory Message You have the option of recording an introduction to send with a forwarded message.

Preface 15Synapse User’s GuideDeskset and Optional Cordless Handset Menu Navigation To access items in the menus, you can either use the Navigation ke

Voicemail 150Synapse User’s GuideDeleting Personal MessagesYou can delete a single Personal Message or all Personal Messages from the Messages list or

Voicemail 151Synapse User’s GuideNew Personal Message Status Indications (! Icons)You can add a new message indication (! icon) or delete all new indi

Voicemail 152Synapse User’s Guide To restore a new Personal Message indication:Figure 195. Message List, Unmarked EntryFigure 196. Message List, Ma

Voicemail 153Synapse User’s Guide[ATA] Accessing Group MailboxesIf your system administrator gave you access to at least one Group Mailbox, you can ac

Voicemail 154Synapse User’s Guide To play a Group Mailbox message: (Continued)Figure 199. Full Group Mailboxes When Group Mailboxes are nearly full,

Voicemail 155Synapse User’s GuidePersonal Voicemail Remote OperationsRemote access allows you to listen to Personal Messages or change the recorded gr

Voicemail 156Synapse User’s Guide To access Voicemail remotely – listen to messages:Once you have accessed the system, the Main Menu plays. From this

Voicemail 157Synapse User’s Guide To access Voicemail remotely – Voicemail greeting setup:1. To set up the Voicemail greeting, access the system and

Voicemail 158Synapse User’s Guide[Handset] Accessing Personal Voicemail with the Cordless HandsetYou can also access your personal Voicemail with the

Voicemail 159Synapse User’s Guide[Handset] Voicemail NotificationUnanswered incoming calls are handled according to the Call Forward–No Answer setting

Synapse User’s GuideOverview 16C HAPTER1OVERVIEWThe Synapse™ Business Phone System from AT&T is for businesses that need up to 50 extensions. This

Voicemail 160Synapse User’s Guide[Handset] Retrieving Personal Voicemail To retrieve personal Voicemail:Figure 204. Message ReviewFigure 205. New M

Voicemail 161Synapse User’s Guide[Handset] Reviewing Voicemail Records Reviewing Voicemail records:Figure 206. Message Playback Press to begin Vo

Voicemail 162Synapse User’s Guide Reviewing Voicemail records: (Continued)Figure 207. Message Playback Press PHONE to exit message playback and cal

Voicemail 163Synapse User’s Guide[Handset] Managing Personal VoicemailYou can delete a message or forward a message to an internal extension. To dele

Voicemail 164Synapse User’s Guide To forward a message:Figure 211. Message OptionsFigure 212. Begin Forward Message1. From Messages playback mode,

Voicemail 165Synapse User’s Guide To forward a message: (Continued)Figure 215. Message Forwarded Confirmation4. Press to forward the message to th

Synapse User’s GuideCall Log 166C HAPTER7CALL LOGThe Call Log provides available name and number information for the last 50 calls received, whether a

Call Log 167Synapse User’s GuideUsing the Call LogThe Call Log soft keys, as shown in Figure 217, are available whenever the Call Log has at least one

Call Log 168Synapse User’s GuideManaging Missed CallsAll incoming calls are recorded in the Call Log unless Call Forward is on. Unanswered calls that

Call Log 169Synapse User’s GuideReviewing the Call Log List To review the Call Log list:Figure 220. CALL LOG KeyFigure 221. Call Log1. Press CALL L

Overview 17Synapse User’s GuideThe Synapse system includes:1. AT&T SB67010 PSTN Gateway — The Gateway provides access to outside phone lines.2. AT

Call Log 170Synapse User’s Guide To view entry details from the Call Log:Figure 222. Call LogFigure 223. Call Log, More 3/31. Press CALL LOG to dis

Call Log 171Synapse User’s GuideVoicemail Messages in Call LogsIf the caller left a Voicemail message, you can play the message from the Call Log list

Call Log 172Synapse User’s GuideStoring Call Log Entries To store a Call Log entry into your Personal list:Figure 227. Call LogFigure 228. Personal

Call Log 173Synapse User’s GuideDeleting Call Log EntriesThe user can delete a single Call Log entry, or all Call Log entries. To delete a single Cal

Call Log 174Synapse User’s GuideYou can delete all entries only when viewing the Call Log list from Idle mode.  To delete all Call Log entries:Figure

Call Log 175Synapse User’s Guide[Handset] Accessing the Call Log with the Cordless HandsetYou can also access the Call Log with the optional SB67040 C

Call Log 176Synapse User’s Guide[Handset] Using the Call LogThe Handset Call Log functions are shown in Figure 235.Figure 235. Call Log Functions Th

Call Log 177Synapse User’s Guide[Handset] Managing Missed CallsThe Handset records incoming call information in the Call Log and displays a notificati

Call Log 178Synapse User’s Guide[Handset] Reviewing the Call Log To review and dial from the Call Log:Figure 238. Call Log1. From the Idle screen, p

Call Log 179Synapse User’s Guide[Handset] Playing Voicemail Messages in the Call LogIf the caller left a Voicemail message, you can play the message f

Overview 18Synapse User’s GuideThe system shown in Figure 3 differs from conventional telephone systems in that calls are not coordinated by a central

Call Log 180Synapse User’s Guide[Handset] Deleting Call Log EntriesThe user can delete a single Call Log entry, or all Call Log entries. To delete a

Call Log 181Synapse User’s GuideYou can delete all entries only when viewing the Call Log list from Idle mode. To delete all of the entries in the Ca

Synapse User’s GuideOutgoing Calls 182C HAPTER8OUTGOING CALLSThe SB67030 Deskset and the optional SB67040 Cordless Handset provide several methods for

Outgoing Calls 183Synapse User’s GuideActive Call ScreenThe Active Call screen, as shown in Figure 244, displays while you are on a call.Table 14. Ac

Outgoing Calls 184Synapse User’s GuidePredialingPredial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, the

Outgoing Calls 185Synapse User’s GuideLive DialingYou can make a call at any time by going off hook, then dialing a phone number. To dial a live numb

Outgoing Calls 186Synapse User’s GuideMaking a Call from a List To make a call from a list:Figure 249. DirectoryFigure 250. Active Call1. Access th

Outgoing Calls 187Synapse User’s Guide[Handset] Make a Call with the Cordless HandsetYou can also make calls with the optional SB67040 Cordless Handse

Outgoing Calls 188Synapse User’s Guide[Handset] Active Call ScreenThe Active Call screen, as shown in Figure 251, displays while you are on a call.Fig

Outgoing Calls 189Synapse User’s Guide[Handset] PredialingYou can dial a phone number before pressing PHONE or SPEAKER. Pressing a Dial-Pad key in the

Overview 19Synapse User’s GuideSB67030 DesksetYou can use the Deskset alone, or with the optional accessories: SB67040 Cordless Handset and TL7600 Cor

Outgoing Calls 190Synapse User’s Guide[Handset] Live DialingLive dialing refers to dialing when the phone is already off hook (when there is already a

Outgoing Calls 191Synapse User’s Guide[Headset] Making Calls with the Optional TL7600 Cordless HeadsetIf you have an optional TL7600 Cordless Headset

Synapse User’s GuideIncoming Calls 192C HAPTER9INCOMING CALLSWhen a call comes in, the SB67030 Deskset and the optional SB67040 Cordless Handset ring

Incoming Calls 193Synapse User’s GuideIncoming Call ScreensThe Deskset Incoming Call and Active Call screens are shown in Figure 256...Table 15. Answ

Incoming Calls 194Synapse User’s GuideIncoming Call Indication To answer a call from Idle mode:Figure 257. Incoming Call with No Other CallsFigure 2

Incoming Calls 195Synapse User’s GuideAnswer a Call To answer a call:Figure 259. Call AppearanceFigure 260. Ignored Call Do one of the following.

Incoming Calls 196Synapse User’s Guide To answer a call: (Continued)Figure 261. Dialing Heldz If you were live dialing and you have entered at least

Incoming Calls 197Synapse User’s GuideMultiple Incoming CallsThe Deskset displays multiple incoming calls with flashing Call Appearance LEDs. To answ

Incoming Calls 198Synapse User’s GuideIgnoring a CallYou can ignore an incoming call by pressing to silence the ringer. The silenced ringer icon dis

Incoming Calls 199Synapse User’s GuideCall ScreeningWhen an incoming call goes to Voicemail, the Message icon ( ) appears to indicate that recording i

2Synapse User’s GuideCONTENTSPreface...

Overview 20Synapse User’s GuideDeskset Idle ScreenFigure 5 identifies the basic elements and describes the call functions displayed on the Idle screen

Incoming Calls 200Synapse User’s GuideAuto AnsweringYou can use the Deskset menu settings to set your Deskset to answer calls automatically, without y

Incoming Calls 201Synapse User’s Guide[Handset] Answer a Call with the Cordless HandsetYou can also answer calls with the optional SB67040 Cordless Ha

Incoming Calls 202Synapse User’s Guide[Handset] Incoming Call Indication Options for an Incoming call:Figure 267. Incoming Call with No Other CallsF

Incoming Calls 203Synapse User’s Guide[Handset] Answer a CallExamples of incoming call screens are shown below. Figure 269 shows a call received when

Incoming Calls 204Synapse User’s Guide[Handset] Multiple Incoming CallsIf the Handset receives more than one call at a time, the calls display in a li

Synapse User’s GuideCall Management 205C HAPTER10CALL MANAGEMENTThe SB67030 Deskset and optional SB67040 Cordless Handset feature various call managem

Call Management 206Synapse User’s GuideCall ManagementThe Deskset Call Management functions begin with the Active Call screen shown in Figure 272. The

Call Management 207Synapse User’s GuidePlacing a Call on HoldYou can place any call on hold. When calls are placed on hold, the soft keys change, as s

Call Management 208Synapse User’s GuideManaging Held Calls To manage held calls:Figure 274. Active CallFigure 275. Call Held1. When you are on an a

Call Management 209Synapse User’s GuideTransferring a Call OverviewYou can transfer an active or a held call. The transfer recipient does not have to

Overview 21Synapse User’s GuideDeskset Soft KeysThe Deskset provides soft keys as illustrated in Figure 4 on page 19. The soft key labels change accor

Call Management 210Synapse User’s GuideTransferring a Call  To transfer a call to an extension or phone number:Figure 276. Active CallFigure 277. A

Call Management 211Synapse User’s Guide To transfer a call to a Mailbox:You can transfer a call to a Personal Mailbox, or, if your system is configur

Call Management 212Synapse User’s GuideConferencingYou can set up a conference call with yourself and two telephone numbers (either internal, outside,

Call Management 213Synapse User’s GuideHold and Cancel a Conference To put a conference on hold:Figure 286. Held ConferenceWhen you are participatin

Call Management 214Synapse User’s GuideParking a CallThe Deskset allows you to park either active or held outside calls. Parking a call is similar to

Call Management 215Synapse User’s GuideRetrieve a Parked CallYou can retrieve parked calls from any extension in the system. To retrieve a parked cal

Call Management 216Synapse User’s Guide[Handset] Call Management Using the Cordless HandsetYou can also manage calls with the optional SB67040 Cordles

Call Management 217Synapse User’s Guide[Handset] Active Call ScreensThe Handset Call Management functions begin with one or more active calls, as show

Call Management 218Synapse User’s Guide[Handset] Call DeckThe Call Deck is the list of active, held, parked, and ringing calls. Because the screen is

Call Management 219Synapse User’s Guide[Handset] TransferringAs with the Deskset, you can transfer an active or held call with the Cordless Handset.[H

Overview 22Synapse User’s GuideDeskset Status IndicatorsStatus indicators appear in the upper right-hand corner of the Deskset display, as shown in Fi

Call Management 220Synapse User’s Guide[Handset] Transferring to an Outside Number To transfer an active or held call to an outside number with the C

Call Management 221Synapse User’s Guide[Handset] ConferencingYou can set up a conference call with two other numbers (either internal, outside, or wit

Call Management 222Synapse User’s Guide[Handset] Placing a Conference Call on Hold To put a conference on hold with the Cordless Handset:Figure 305.

Call Management 223Synapse User’s Guide[Handset] Ending a Conference Call To end a conference call with the Cordless Handset:Figure 306. Current Con

Call Management 224Synapse User’s Guide[Handset] Managing Held CallsA maximum of five calls can be held.  To place an active call on hold and to retr

Call Management 225Synapse User’s Guide To retrieve a held call when there is more than one call in the Call Deck with the Cordless Handset:Figure 31

Call Management 226Synapse User’s Guide[Handset] Held Call Options To view Held Call options with the Cordless Handset:Figure 312. Hold Options Pres

Call Management 227Synapse User’s Guide[Handset] Parking a CallPlacing a call on hold and parking a call are similar operations. The difference is tha

Call Management 228Synapse User’s Guide[Handset] Retrieving a Parked Call From Any ExtensionIf you know the number of the parked call, press PHONE and

Call Management 229Synapse User’s Guide[Handset] Using a Corded HeadsetYou can use a corded headset with the Cordless Handset, as shown in Figure 317.

Overview 23Synapse User’s GuideDeskset Call AppearancesThe five Call Appearance keys and icons, as shown in Figure 9, allow you to manage your calls.

Call Management 230Synapse User’s GuideCall Management Using HeadsetsYou can use a corded headset, a Cordless Headset, or a combination of the two wit

Synapse User’s GuidePaging 231C HAPTER11PAGINGWhen you need to make an announcement to your organization, use the soft key. If your system administr

Paging 232Synapse User’s GuidePagingIf your system administrator has set up paging zones, you can page all extensions or a zone.  To page all extens

Paging 233Synapse User’s Guide To page all extensions or a paging zone: (Continued)Figure 321. Paging a ZoneAt the extensions being paged: Desksets

Paging 234Synapse User’s Guide[ATA] Single-Zone Overhead PagingIf your Synapse system includes an optional single-zone overhead paging (OHP) system, y

Paging 235Synapse User’s Guide[ATA] Multi-Zone Overhead PagingIf your Synapse system includes an optional multi-zone overhead paging (OHP) system, you

Paging 236Synapse User’s Guide[Handset] PagingYou can page all the extensions in the system. To page all extensions with the Cordless Handset:Figure

Synapse User’s GuideDeskset-Handset Interaction 237C HAPTER12DESKSET-HANDSET INTERACTION This section identifies similarities and operating interacti

Deskset-Handset Interaction 238Synapse User’s Guide[Handset] Answering a Call While Another Device is on a CallThe Deskset, Cordless Handset, and Cord

Deskset-Handset Interaction 239Synapse User’s Guide[Handset] ClocksThe Handset and the Deskset show the current date and time. The clocks on each of t

Overview 24Synapse User’s GuideDeskset Call Appearance IconsCall Appearance icons show call status. The Deskset displays five Call Appearance icons fo

Troubleshooting 240Synapse User’s GuideC HAPTER13TROUBLESHOOTINGIf you have difficulty operating your system, try the following suggestions in this se

Troubleshooting 241Synapse User’s GuideCommon Troubleshooting ProceduresFollow these procedures to resolve common issues. Resolving Audio EchoesThe SB

Troubleshooting 242Synapse User’s Guide To resolve audio echo issues: (Continued)4. If the loss number is below 10, the system will most often functi

Troubleshooting 243Synapse User’s GuideResolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes,

Troubleshooting 244Synapse User’s GuideReintroducing a Deskset Into the SystemIf there are fewer than 51 Desksets in the system and a Deskset screen d

Troubleshooting 245Synapse User’s Guide To reintroduce a Deskset into the system: (Continued)3. Perform a complete factory reset to return to the val

Troubleshooting 246Synapse User’s GuideReintroducing a Gateway or ATA Into the SystemIf there are fewer than five Gateways in the system, and a Gatewa

Troubleshooting 247Synapse User’s Guide To reintroduce a Gateway or ATA into the system: (Continued)4. Complete a factory reset to restore factory va

Troubleshooting 248Synapse User’s GuidePower Failure Recovery Procedure To recover after a power failure: When AC power returns after a power failure

Troubleshooting 249Synapse User’s GuideGeneral Troubleshooting For more information about the corrective actions recommended in this troubleshooting

Overview 25Synapse User’s GuideDeskset Call Appearance OperationWhen there is an incoming call, information about the new call takes over the display.

Troubleshooting 250Synapse User’s GuideWebUI reverts to Log–in page after clicking a navigation link.The browser is not checking for newer version of

Troubleshooting 251Synapse User’s GuideYou hear static, sudden silences, gaps in speech, or garbled speech.You may be experiencing network problems.

Troubleshooting 252Synapse User’s GuideYou hear echoes, distorted speech, or static.At least one of the PSTN lines has DSL, which is not properly filt

Troubleshooting 253Synapse User’s GuideInternet connection or access to the local network on my computer does not work after installing the Deskset.Th

Troubleshooting 254Synapse User’s GuideDevice becomes sluggish or unresponsive during or immediately after software upgrade.Cannot connect to AT&T

Troubleshooting 255Synapse User’s GuideDevice is sluggish, unresponsive, or behaving unusually.The device encountered an unexpected problem. Disconne

Troubleshooting 256Synapse User’s GuideDevice upgrade failed, the WebUI displays “Login to target device failed”, and the WebUI and device screens dis

Troubleshooting 257Synapse User’s GuideThe WebUI displays “Login to target device failed.”The software version of the device you are currently logged

Troubleshooting 258Synapse User’s GuideCalls directed to the operator are misdirected.You deleted an old Deskset and replaced it with a new one. Even

Troubleshooting 259Synapse User’s GuideGateway Troubleshooting For more information about the corrective actions recommended in this troubleshooting

Overview 26Synapse User’s GuideDeskset Call Appearance TimerThe Call Appearance Timer displays the duration of the current state of the call, such as

Troubleshooting 260Synapse User’s GuideGateway screen displays Synch Failed.The Gateway was disconnected, then reconnected after configuration changes

Troubleshooting 261Synapse User’s GuideDeskset cannot make or receive phone calls and the Deskset screen displays Synchronizing... (Continued)The Des

Troubleshooting 262Synapse User’s GuideDeskset Troubleshooting For more information about the corrective actions recommended in this troubleshooting

Troubleshooting 263Synapse User’s GuideDeskset screen displays Synch Failed.The Deskset was disconnected, then reconnected after configuration changes

Troubleshooting 264Synapse User’s GuideDeskset cannot make or receive phone calls and the Deskset screen displays Synchronizing... The Deskset is the

Troubleshooting 265Synapse User’s GuideUnable to make outside calls. An outside phone number cannot be accessed through the Gateway. Ensure that you

Troubleshooting 266Synapse User’s GuideDeskset is not active immediately after a power interruption.The system needs time to restore service. Allow a

Troubleshooting 267Synapse User’s GuideDeskset does not automatically forward a call to another extension.The Call Forward All settings are incorrect.

Troubleshooting 268Synapse User’s GuideDeskset does not automatically forward a call to an outside phone number.Forwarding to outside phone number has

Troubleshooting 269Synapse User’s GuideUnable to transfer call to outside phone number.Transferring to an outside phone number has been disabled, or n

Overview 27Synapse User’s GuideDeskset Hard KeysThe hard keys include the standard telephone numeric keys and a set of function keys defined in Figure

Troubleshooting 270Synapse User’s GuideIncomplete Voicemail messages.Recording interrupted by time–out or full memory. If a caller leaves a very long

Troubleshooting 271Synapse User’s GuideDeskset soft keys have changed.The highlight bar has moved to another line on the screen. The soft keys reflec

Troubleshooting 272Synapse User’s GuideUnable to locate the Cordless Handset from the Deskset.The Cordless Handset’s battery is dead or the Cordless H

Troubleshooting 273Synapse User’s GuideCordless Handset Troubleshooting For more information about the corrective actions recommended in this trouble

Troubleshooting 274Synapse User’s GuideExtension number does not match the Deskset.The Handset has been registered to another Deskset.1. Check the Des

Troubleshooting 275Synapse User’s GuideUnable to make outside calls. The Handset cannot communicate with the Deskset. First, ensure that the Deskset

Troubleshooting 276Synapse User’s GuideHandset does not receive incoming calls. (Continued)Incoming call notifications do not reach the Handset. Conf

Troubleshooting 277Synapse User’s GuideHandset shows screen telling me to register it, but Deskset screen says that the Cordless Handset is registered

Troubleshooting 278Synapse User’s GuideHandset continuously displays Searching for Deskset….The Handset is out of range or not registered. Verify tha

Troubleshooting 279Synapse User’s GuideCalls dropped.Restoring Deskset settings or updating software while that extension is in use causes all calls t

Overview 28Synapse User’s GuideDeskset Dial-Pad EntryUse the dialing keys to enter alphabetical characters into a text field. Digits 2, 3, 4, 5, 6, an

Troubleshooting 280Synapse User’s GuidePoor audio quality. Speech is cutting out.The Handset is almost out of range or is experiencing interference.

Troubleshooting 281Synapse User’s GuideCordless Headset Troubleshooting For more information about the corrective actions recommended in this trouble

Troubleshooting 282Synapse User’s GuideThe TL7600 Headset does not work at all.The Headset is not getting power from its battery. Verify that the bat

Troubleshooting 283Synapse User’s GuidePoor audio quality. Speech is cutting out.The Headset is almost out of range or is experiencing interference.

Troubleshooting 284Synapse User’s GuideBatteries do not hold a charge.Bad battery or bad battery connection. Make sure that the Headset battery is in

Troubleshooting 285Synapse User’s GuideA buzzing sound on my Headset.Noise interference.  Move the Headset at least 12 inches away from the Deskset.

Troubleshooting 286Synapse User’s GuideATA Troubleshooting For more information about the corrective actions recommended in this troubleshooting sect

Troubleshooting 287Synapse User’s GuideATA screen displays Synch Failed.The ATA was disconnected, then reconnected after configuration changes were ma

Troubleshooting 288Synapse User’s Guide[ATA] Music on Hold (MoH) TroubleshootingSymptom Probable Cause Corrective Action ATA MoH TroubleshootingMusic

Troubleshooting 289Synapse User’s GuideMoH is not playing and If the AUX IN LED (right of the ATA LCD screen) is GREEN.MoH not properly configured. 

Overview 29Synapse User’s GuideDeskset Confirmation ScreensConfirmation screens require that you confirm a choice by pressing or , as shown in Figu

Troubleshooting 290Synapse User’s GuideMoH audio is too quiet, fluctuating, or dropping out.The volume on the audio source is too low or too high. If

Troubleshooting 291Synapse User’s GuideMoH audio is interrupted. Hold Announcement is enabled. The Hold Announcement is a feature that repeats a reco

Troubleshooting 292Synapse User’s Guide[ATA] Overhead Paging (OHP) TroubleshootingSymptom Probable Cause Corrective Action ATA OHP TroubleshootingOver

Troubleshooting 293Synapse User’s GuideOverhead paging (OHP) is not working. (Continued)The OHP may not be properly installed. For OHP equipment conn

Troubleshooting 294Synapse User’s GuideSingle-Zone OHP Connected to AUX OUT JackFor OHP equipment connected to the AUX OUT jack, this Troubleshooting

Troubleshooting 295Synapse User’s GuideSingle-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA LCD screen) is OFF.The OHP is n

Troubleshooting 296Synapse User’s GuideSingle-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA LCD screen) is solid GREEN and

Troubleshooting 297Synapse User’s GuideSingle-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA LCD screen) is flashing GREEN.P

Troubleshooting 298Synapse User’s GuideSingle-Zone OHP Connected to an FXS PortFor OHP equipment connected to an FXS port, this Troubleshooting refers

Troubleshooting 299Synapse User’s GuideSingle-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD screen) for the FXS port that is us

3Synapse User’s Guide[Handset] SB67040 Cordless Handset (Optional) ...

Overview 30Synapse User’s GuideUsing the Deskset SpeakerphoneWhen the speakerphone is active, the SPEAKER hard key is backlit.Using Deskset Help Scree

Troubleshooting 300Synapse User’s GuideSingle-zone OHP on FXS is not working.There may be a problem with the connection between the FXS port and the O

Troubleshooting 301Synapse User’s GuideThere may be a problem with the paging equipment or its setup.  Verify your paging equipment configuration. Ch

Troubleshooting 302Synapse User’s GuideMulti-Zone OHP Connected to an FXS PortFor OHP equipment connected to an FXS port, this Troubleshooting refers

Troubleshooting 303Synapse User’s GuideMulti-zone OHP is not working.Inconsistent configuration.  Verify the OHP configuration:a. As administrator, l

Troubleshooting 304Synapse User’s GuideThere may be a problem with the connection between the FXS port and the OHP system.  Verify the connection bet

Troubleshooting 305Synapse User’s GuideMulti-zone OHP is not working and the FXS LED (right of the ATA LCD screen) for the FXS port that is used for t

Troubleshooting 306Synapse User’s Guide[ATA] Fax Configuration TroubleshootingSymptom Probable Cause Corrective Action ATA Fax Configuration Troublesh

Troubleshooting 307Synapse User’s GuideThe fax is not working and the FXS 1 or FXS 2 LED (right of the ATA LCD screen) that corresponds to the jack yo

Troubleshooting 308Synapse User’s GuideThe fax is not working and the FXS LED (right of the ATA LCD screen) that corresponds to the jack you are using

Troubleshooting 309Synapse User’s GuideUnable to receive incoming faxes.Fax line not configured properly.1. As administrator, log into the WebUI. 2. C

Overview 31Synapse User’s GuideAuto Attendant InformationThe Synapse telephone system features an Auto Attendant that allows a caller to be automatica

Troubleshooting 310Synapse User’s Guide[ATA] Analog Phone TroubleshootingSymptom Probable Cause Corrective Action ATA Analog Phone TroubleshootingAnal

Troubleshooting 311Synapse User’s GuideAnalog phone connected to FXS port does not work as expected. (Continued)Analog phone is working with Synapse,

Troubleshooting 312Synapse User’s Guide[ATA] Group Mailbox TroubleshootingSymptom Probable Cause Corrective Action ATA Group Mailbox TroubleshootingGr

Appendixes 313Synapse User’s GuideAPPENDIXESAppendix A: Soft KeysThe Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bot

Appendixes 314Synapse User’s GuideTurns Call Forward on or off. Deletes the highlighted Voicemail message in the Message list.Cancels action and retur

Appendixes 315Synapse User’s GuideInitiates recording of an introduction when forwarding a Voicemail message.Creates a new entry.Cancels proposed acti

Appendixes 316Synapse User’s Guide[Handset] Cordless Handset Soft KeysTable 19 provides an alphabetical list of the labels that appear above the Cordl

Appendixes 317Synapse User’s GuideAppendix B: Technical SpecificationsTable 20 lists the technical specifications for the SB67010 PSTN Gateway, SB6703

Appendixes 318Synapse User’s GuidePower Requirements ATA: 12V @ 18 WattsCordless Handset: 2.4V 550mA Ni–MH batteryCordless Handset, Cordless Headset

Appendixes 319Synapse User’s Guide[ATA] AUX Out 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jackFrequency range 300 to 3.4K HzOutput level -1

Overview 32Synapse User’s Guide[Handset] SB67040 Cordless Handset (Optional)This optional Cordless Handset, shown in Figure 16, supports most function

Appendixes 320Synapse User’s GuideAppendix C: MaintenanceAvoid Rough TreatmentHandle the unit gently. Save the original packing materials to protect y

Appendixes 321Synapse User’s GuideAppendix D: Important Safety InstructionsWhen using your telephone equipment, basic safety precautions should always

Appendixes 322Synapse User’s GuideUnplug this product from the wall outlet and refer servicing to an authorized service facility under the following c

Appendixes 323Synapse User’s GuideAppendix E: Limited WarrantyThe AT&T brand is used under license. For customer service, repair, replacement, or

Appendixes 324Synapse User’s Guide4. What is not covered by this limited warranty? This limited warranty does not cover:  PRODUCT that has been subje

Appendixes 325Synapse User’s Guide5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If you

Appendixes 326Synapse User’s Guide7. Other limitationsThis warranty is the complete and exclusive agreement between you and the manufacturer of this A

Glossary 327Synapse User’s GuideGLOSSARYThis glossary provides definitions that pertain to the Synapse telephone system.10/100 Ethernet Port: An Ether

Glossary 328Synapse User’s GuideBYPASS port: An RJ11 jack on the PSTN Gateway that allows for communication during power outages. Plug an analog telep

Glossary 329Synapse User’s GuideDisplay Names: The names that the system administrator enters to identify each extension number. The Auto Attendant us

Overview 33Synapse User’s Guide[Handset] Cordless Handset DescriptionFigure 17 and Figure 18 on page 34 illustrate and describe the Handset keys and t

Glossary 330Synapse User’s GuideFXO (Foreign Exchange Office): The gateway telephone signaling interface between the PSTN telephone lines and the LANF

Glossary 331Synapse User’s Guidekey beep: When enabled, pressing a key plays a toneLAN (Local Area Network): A communications network that allows data

Glossary 332Synapse User’s Guideoff hook: Indicates that you are on a phone call, have lifted the corded handset, or have pressed SPEAKER or HEADSET t

Glossary 333Synapse User’s GuideQuick Dial: Provides two-touch dialing for frequently called phone numbersquota: The maximum recording time for a Grou

Glossary 334Synapse User’s Guidesystem administrator: A person to perform functions such as setting up and modifying system configurations. This syste

Overview 34Synapse User’s GuideFigure 18. Handset Key Functions SELECTSelects an option out of a menu or list.Navigate UpScrolls through list entries

Overview 35Synapse User’s Guide[Handset] Cordless Handset Liquid Crystal Display (LCD)The Idle screen shown in Figure 19 displays when the Handset scr

Overview 36Synapse User’s Guide[Handset] Cordless Handset LCD Screen TypesThe Handset provides several types of screens to assist you, as shown in Tab

Overview 37Synapse User’s GuideInteraction screens display lists of choices you can make. To access items in the Handset menus, you can either use the

Overview 38Synapse User’s Guide[Handset] Cordless Handset Soft KeysThe Handset provides soft keys as illustrated in Figure 19 on page 35. The Handset

Overview 39Synapse User’s GuideSpeaker or page Appears when user switches to speakerphone or when paging.Headset in use Appears when a Headset is on a

4Synapse User’s GuideSettings...

Overview 40Synapse User’s Guide[Handset] Using the Cordless Handset SpeakerphoneWhen the speakerphone is active, the SPEAKER hard key is lit. In Idle

Overview 41Synapse User’s Guide[Handset] Switching Between Deskset and Cordless HandsetWhen you are on a call at a Deskset and you need to move away f

Overview 42Synapse User’s Guide[Handset] SB67030 Deskset/SB67040 Cordless Handset ComparisonThe following Deskset features are limited on the Handset:

Overview 43Synapse User’s GuideThe following Deskset features are not available on the Handset: Record a Voicemail greeting Copy Call Log entries in

Overview 44Synapse User’s Guide[Handset] Cordless Handset Battery ChargingPlace the Handset in the charger when not in use. When fully charged, the Ha

Overview 45Synapse User’s Guide[Handset] Cordless Handset Low Battery NotificationWhen the battery is low, the Handset emits an alert tone and display

Overview 46Synapse User’s Guide[Handset] Cordless Handset Link Loss NotificationIf the Handset leaves the operating range of the Deskset, or if there

Overview 47Synapse User’s Guide[Handset] Searching a List Using the Cordless Handset Dial Pad To search for a list entry:Figure 26. Directory1. Pres

Overview 48Synapse User’s Guide[Handset] Dial-Pad EntryUse the dialing keys to enter alphabetical characters to search the Directory and Extension lis

Overview 49Synapse User’s Guide[Headset] TL7600 Cordless Headset (Optional)This optional Cordless Headset, shown in Figure 28, provides a 500-foot ran

5Synapse User’s Guide[Handset] Cordless Handset Settings...

Overview 50Synapse User’s Guide[Headset] Cordless Headset DescriptionFigure 29. TL7600 Cordless Headset FeaturesThe registration process described in

Overview 51Synapse User’s Guide[Headset] Cordless Headset OperationTable 7. TL7600 Cordless Headset Operation Function Description OperationRingtone

Overview 52Synapse User’s GuideAlert tones Three short beeps.  VOLUME +/– keys are pressed when the volume is already at its highest or lowest settin

Overview 53Synapse User’s Guide[ATA] Analog Terminal Adapter (ATA - Optional)The optional ATA, shown in Figure 30, allows the integration of the follo

Synapse User’s GuideWeb Interface 54C HAPTER2WEB INTERFACEUse an Internet browser to access the Web User Interface (WebUI) that resides on all the Syn

Web Interface 55Synapse User’s GuideAccessing the Web User Interface (WebUI) To access the WebUI:Figure 31. Deskset InformationFigure 32. Browser I

Web Interface 56Synapse User’s Guide To access the WebUI: (Continued)7. Type your extension number. Unless you have created a password, leave the pas

Web Interface 57Synapse User’s GuideBasic Settings To modify the Basic Settings:Figure 34. WebUI Basic Settings, Part 11. Click Extension Settings o

Web Interface 58Synapse User’s Guide To modify the Basic Settings: (Continued)Figure 35. WebUI Basic Settings, Part 2b. Select the Target Type: Voi

Web Interface 59Synapse User’s GuideExtension Directory To add an entry to the Extension Directory:Figure 36. Extension DirectoryFigure 37. Add Ext

6Synapse User’s GuideDirectory...

Web Interface 60Synapse User’s Guide To add an entry to the Extension Directory: (Continued)Figure 38. Extension Directory4. Click to save. The Ex

Web Interface 61Synapse User’s Guide To edit Extension Directory entries:Figure 39. Extension DirectoryFigure 40. Edit Extension Directory List Scr

Web Interface 62Synapse User’s Guide To sort and delete Extension Directory entries:Figure 41. Extension DirectoryClick Extension Directory in the N

Web Interface 63Synapse User’s GuideQuick-Dial Keys To add or edit Quick-Dial entries:Figure 42. Add/Edit Quick-Dial Keys1. Click Quick Dial Keys in

Web Interface 64Synapse User’s GuideHelp To access WebUI Help:Figure 44. WebUI HelpFigure 45. WebUI Help Sample1. Click Help in the Navigation Menu

Synapse User’s GuideSettings 65C HAPTER3SETTINGSYou or your system administrator can customize your SB67030 Deskset and SB67040 optional Cordless Hand

Settings 66Synapse User’s GuideDeskset MenuYou can use the Deskset to set up many Deskset features, based on a menu structure presented on the Deskset

Settings 67Synapse User’s GuideDeskset SettingsUse the Deskset Settings menu to access the three functions and the related submenus listed in Table 8.

Settings 68Synapse User’s GuideDisplayUse the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu:Figure 49.

Settings 69Synapse User’s GuideSoundsUse the Sounds menu to set the ring volume, pick one of nine ringtones, or turn key beeps on and off.  To access

7Synapse User’s GuideCall Log...

Settings 70Synapse User’s GuidePreferred AudioWhen you press a Call Appearance key or , the call is answered in the Preferred Audio mode. You can set

Settings 71Synapse User’s GuideUser SettingsUse the User Settings menu to modify the settings shown in Figure 52 and listed in Table 9. Table 9. Desk

Settings 72Synapse User’s Guide To display the User Settings menu:Figure 53. User SettingsFigure 54. Enter User PasswordPress MENU and then 2 to di

Settings 73Synapse User’s GuideGreetingsYou can have three different greetings for your Voicemail. You can then choose the one that is currently appro

Settings 74Synapse User’s GuideRecording a GreetingYou can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate

Settings 75Synapse User’s GuideCall Forward All and Call Forward–No AnswerCall Forward All and Call Forward–No Answer redirect incoming calls. Once a

Settings 76Synapse User’s Guide  To determine the Call Forward settings:Figure 59. Call Forward All1. Press MENU, then 2, and then 2 to display the

Settings 77Synapse User’s GuideCall Fwd All – MailboxForwarding all calls to your Personal Mailbox is the default option. To set Call Forward All tar

Settings 78Synapse User’s GuideCall Fwd All – Extension To set Call Forward All target to a desired extension:Figure 61. Call Forward All – ExtFigur

Settings 79Synapse User’s GuideCall Fwd All – Outside Phone Number To set Call Forward All target to an outside phone number:Figure 63. Call Forward

8Synapse User’s GuideCall Screening ...

Settings 80Synapse User’s GuideAutomatic AnsweringYou can set the Deskset to automatically answer calls after a delay that you specify. Without touchi

Settings 81Synapse User’s GuideVoicemail MemoryYour Voicemail messages are stored on your Deskset. You can check the amount of available memory. To a

Settings 82Synapse User’s GuideName Recording To record and play a personal name: Figure 67. Name RecordingFigure 68. Play/Rec NameIf callers acces

Settings 83Synapse User’s Guide To record and play a personal name: (Continued)Figure 69. Name Recording in ProcessFigure 70. Recording Complete3.

Settings 84Synapse User’s Guide To delete a personal name: Figure 71. Name RecordingFigure 72. Name Delete Confirmation1. Press MENU, then 2, and t

Settings 85Synapse User’s GuidePasswordThe User Settings menu contains seven entries. To view the Password entry, press the Navigation key. These se

Settings 86Synapse User’s GuideChange User Password To change your password:Figure 75. Set/Change PasswordFigure 76. Password Saved1. Press MENU, t

Settings 87Synapse User’s Guide[Handset] Registering an Optional Cordless HandsetYou can register only one AT&T SB67040 Cordless Handset and only

Settings 88Synapse User’s Guide To register the SB67040 Cordless Handset: (Continued)Figure 80. Cordless Handset Registration in Progress...Figure 8

Settings 89Synapse User’s Guide[Headset] Registering an Optional Cordless HeadsetYou can register only one AT&T SB67040 Cordless Handset and only

9Synapse User’s Guide[Handset] Parking a Call ...

Settings 90Synapse User’s Guide[Handset, Headset] Deregistering a Cordless AccessoryYou must deregister cordless accessories before you can register t

Settings 91Synapse User’s Guide[Handset] Cordless Handset Deregistration from the Cordless HandsetCordless Handsets can also be deregistered from the

Settings 92Synapse User’s Guide[Handset, Headset] Cordless Accessory Registration and Deregistration Issues[Handset, Headset] If a Password is Being U

Settings 93Synapse User’s GuideAdmin Settings To display the Admin Settings menu:Figure 89. Admin SettingsFor more information on these settings, se

Settings 94Synapse User’s GuideDeskset InformationMost of the Deskset Information is only used by your system administrator or the Installer. However,

Settings 95Synapse User’s GuideUsing Do Not Disturb (DND)Do Not Disturb silences incoming ringing and paging. Incoming calls can still be answered as

Settings 96Synapse User’s GuideOperator Auto-Attendant SettingsIf your Deskset is the operator extension, you can set the status of the Auto Attendant

Settings 97Synapse User’s Guide[Handset] Cordless Handset SettingsOnce the optional Cordless Handset has been registered to the Deskset, you can set u

Settings 98Synapse User’s Guide[Handset] Setting Contrast To adjust the display contrast: Figure 97. Settings MenuFigure 98. Contrast1. Press OPTIO

Settings 99Synapse User’s Guide[Handset] Setting the Sounds To adjust the sound:Figure 99. Settings MenuFigure 100. Sounds Menu 1. Press OPTIONS, t