AT&T Synapse Guia do Utilizador descarregar pdf (Página 275)

Troubleshooting 275

Synapse User’s Guide

Unable to make outside calls. The Handset cannot

communicate with the

Deskset.

 First, ensure that the Deskset can make outside calls. If it

cannot, consult “Deskset Troubleshooting” on page 262.

 Confirm that your Handset is registered to your Deskset.

On the Handset, press OPTIONS –> Settings –> Product

ID and check that the bottom line reads Registered:

YES.

 You might be out of range of the Deskset; try moving

closer. If you see the Idle screen, then the Handset is

successfully communicating with the Deskset.

Handset does not receive

incoming calls.

The incoming call

notifications have been

suppressed.

 Ensure that the Deskset can receive incoming calls. If it

cannot, consult “Deskset Troubleshooting” on page 262.

 Verify that Do Not Disturb is off. Make sure that

is not in the top right corner of the Handset display. Turn

this feature off by using the Deskset Idle screen soft keys.

 Verify that Call Forward All is off. Make sure that

is not in the top right corner of the Handset display. Turn

this feature off by using the Deskset Idle screen soft keys.

Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting

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AT&T Synapse Guia do Utilizador Página 275