AT&T OneVision DEFINITY G3 Guide Manual de Instruções descarregar pdf (Página 145)

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Hunt Group Solutions

12-3Automatic Call Distribution

In Figure 12-1, Split A receives calls only when agents are available, since Split A

has no queue. Calls to Split B can be queued while agents are unavailable, and

redirected to Split C if not answered within an administered time. Calls to Split C

are redirected to voice mail if they are not answered within an administered time.

Figure 12-1. An Example of Automatic Call Distribution

The system places all Automatic Call Distribution calls into a queue. Each call

stays in the queue until an agent becomes available, until an optional timed inter-

val expires, or until the caller hangs up. If the call has not been answered after an

administrable period of time, an announcement can be played for queued callers.

The call can then be connected to music to let the caller know that the call has not

been dropped. The call can be sent to a coverage path, or it can be connected to

another announcement.

1) DEFINITY BCS/GuestWorks 5) Split C: General Information

2) Incoming Lines 6) Queues

3) Split A: Business Travel 7) Call Coverage to Split C

4) Split B: Personal Travel 8) Voice Mail

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AT&T OneVision DEFINITY G3 Guide Manual de Instruções Página 145