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DEFINITY®
Busines
s Communicat
ions System a
nd GuestW
orks® Issue
6
Over
view
555-
231-208
Issue 1
April 2000
Contents
xviii
1
2
...
13
14
15
16
17
18
19
20
21
22
23
...
290
291
DEFINITY
1
Contents
3
3 Industry Applications 3-1
4
4 Desktop Solutions 4-1
5
5 Mobility Solutions 5-1
6
7 Hospitality Solutions 7-1
7
9 Networking Solutions 9-1
7
11 Video Solutions 11-1
9
A Features A-1
10
C Related Documents C-1
17
IN Index IN-1
17
About This Document
19
How to use this document
21
Trademarks
21
CAUTION:
23
New Features for Issue 6
25
Introduction
27
The system’s advantages
28
How the system communicates
29
ECS Administrator’s Guide
31
Software
32
Hardware
32
Center-Stage Switch
33
Carriers and Cabinets
33
Compact Modular Cabinets
34
Single-Carrier Cabinets
35
2-10Hardware
36
Multicarrier Cabinets
37
Standard configurations
38
2-13Hardware
39
Direct-Connect configurations
40
Standard reliability
41
High reliability
41
Connections to the system
44
Adjunct connections
46
Telephone connections
47
Network connections
47
Industry Applications
49
cost of other services
50
Financial services
52
Government
54
Health Care
55
3-8Health Care
56
3-9Health Care
57
3-10Health Care
58
3-11Health Care
59
Hospitality
60
Enhance guest services
61
Specialized solutions
62
Legal/Professional
63
Manufacturing
64
Real estate
65
3-18Retail
66
Wholesale distribution
67
3-20Wholesale distribution
68
Desktop Solutions
69
DCP telephones
70
ISDN BRI telephones
70
6200-Series telephones
71
6400-Series telephones
72
Voice features
73
Abbreviated Dialing
74
Bridged Call Appearance
74
Coverage paths for a manager
75
4-8Voice features
76
Conference
77
Directory
77
Integrated Announcements
77
Messaging services
79
Teleconferencing products
80
SoundStation speakerphone
82
SoundStation EX speakerphone
82
Mobility Solutions
83
Dual-Zone mobility solution
85
Multi-Zone mobility solutions
86
Solutions
91
PassageWay Direct Connection
92
Solution
92
System Requirements
96
Hospitality Solutions
97
GuestWorks
98
ECS Hospitality Operations
98
NTUITY/PMS link integration
99
555-231-208
100
April 2000
100
7-4Overview
100
Hospitality enhancements
101
NTUITY Lodging
102
Language options
103
Call accounting
103
Xiox Call Accounting
104
7-9Xiox Call Accounting
105
7-10Xiox Call Accounting
106
Data Management Solutions
107
Data management features
108
Digital interfaces
109
ISDN-PRI
110
World-Class BRI
110
Data modules
111
8400B Plus data module
111
7400A Data Module
111
7500B Data Module
111
8-6Digital interfaces
112
Networking Solutions
113
QSIG global networking
114
World Class Routing
114
Network management features
115
Automatic Route Selection
116
Automatic Alternate Routing
116
Time-of-Day Routing
116
Subnetwork Trunking
117
Generalized Route Selection
117
Facility Restriction Levels
118
Bearer-Capability Class
118
Authorization Codes
118
Trunk group circuits
119
Local exchange trunks
119
Tie trunks
120
Auxiliary trunks
120
Digital trunks
120
E1 interface
120
T1 interfaces
120
9-10ISDN
122
9-11ISDN
123
9-12ISDN
124
9-13ISDN
125
IP Trunks
126
Electronic Tandem Network
126
Voice Messaging Solutions
129
Reliability and security
131
Improved clarity
131
The best solution worldwide
132
NTUITY AUDIX voice messaging
134
Mode Code interface
136
Mode Codes
136
Octel 100 Messaging
137
10-10Octel 100 Messaging
138
Video Solutions
139
Group Video System
140
MultiPoint Conferencing Unit
141
Hunt Group Solutions
143
Automatic Call Distribution
144
Call Vectoring
147
Applications
148
Night Treatment
148
Attendant Vectoring
148
Call Prompting
149
Basic Call Management System
149
DEFINITY Extender
150
Telecommuting Solutions
151
Personal Station Access
153
Station Security Codes
153
Priority Outcalling
154
System Management Solutions
155
DEFINITY Site Administration
156
DEFINITY Management Terminal
157
Concurrent user sessions
158
Telephone Administration
158
14-5Telephone Administration
159
Traffic reports
160
14-7Traffic reports
161
Call-Charge Information
162
Call Detail Recording
163
Call Detail Recording devices
164
14-11Call Detail Recording
165
Call Detail Recording Unit/SE
166
Other management capabilities
167
Call Restrictions
168
Reporting Capabilities
168
System-Based Reports
168
Features
171
Automatic Routing features
172
Look-Ahead Routing
174
Subnet Trunking
174
Basic features
175
Administered Connections
176
Administrable Loss Plan
176
Alphanumeric Dialing
176
Answer Detection
177
Attendant Backup
177
A-8Basic features
178
A-9Basic features
179
Attendant Serial Calling
180
Attendant Split Swap
180
Audible Message Waiting
180
Auto Start and Don’t Split
181
Automated Attendant
181
Automatic Callback
181
Automatic Circuit Assurance
181
A-12Basic features
182
A-13Basic features
183
Call Coverage
184
Call Forwarding
184
Call Park
185
Call Pickup
185
Call Pickup — Group
185
Call Timer
185
A-16Basic features
186
A-17Basic features
187
Crisis Alert
188
Data Call Setup
188
Data Hot Line
188
A-19Basic features
189
A-20Basic features
190
Enhanced Night Service
191
External Device Alarming
191
Facility Busy Indication
192
Facility Test Calls
192
Fiber Link Administration
192
Go to Cover
192
Group Listen
192
Group Paging
193
Hold — Automatic
193
Hunt Groups
193
Individual Attendant Access
194
Interface
194
Intercept Treatment
194
Intercom — Automatic
194
Intercom — Dial
195
Internal Automatic Answer
195
Last Number Dialed
195
Leave Word Calling
195
Line Lockout
195
Listed Directory Number
196
Long Hold Recall Warning
196
Loudspeaker Paging Access
196
Malicious Call Trace
196
Manual Message Waiting
197
Manual Signaling
197
Message Retrieval
197
Misoperation Handling
197
Music-on-Hold Access
198
Night Service
198
Class BRI Endpoints
199
Personalized Ringing
199
A-30Basic features
200
A-31Basic features
201
A-32Basic features
202
A-33Basic features
203
Station Self Display
204
Telephone Self Administration
204
Temporary Bridged Appearance
204
Terminating Extension Group
204
Transfer
205
Transfer Abort
205
Transfer — Outgoing Trunk
206
Transfer Recall
206
Trunk Flash
206
Trunk-to-Trunk Transfer
207
Voice Message Retrieval
207
Voice Terminal Display
208
Whisper Page
208
Hospitality features
209
Attendant Room Status
210
Numbers for Guest Rooms
210
Automatic Wakeup
210
Check-In/Check-Out
210
Check In
211
Check Out
211
Housekeeping Status
212
Names Registration
212
Insert/Delete
212
Numbering
213
Suite Check-In
213
VIP Wakeup
213
Hunt Group features
214
Intraflow and Interflow
216
Queue Status Indications
216
Redirection on No Answer
216
Private Networking features
217
Inter-PBX Attendant Service
218
Private Network Access
218
QSIG Basic
218
Number Identification
218
Trunk Group features
219
CAMA - E911 Trunk Group
220
DS1 Trunk Service
220
ETSI Functionality
220
ICLID on Analog CO Trunk
221
ISDN — General
221
A-52Trunk Group features
222
Dial by Name
223
User operation
224
Considerations
225
Administration
226
A-57Dial by Name
227
Required hardware
228
Features Not Supported
229
Related Documents
233
C-2Reference documents
234
Service documents
235
C-4Service documents
236
User documents
237
C-6User documents
238
Glossary and Abbreviations
239
Preferred
246
Numerics
275
We’d like your opinion
289
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