AT&T Small Business SystemSpeakerphone with Intercom andCaller ID/Call Waiting 974 Please also readPart 1 — Important product informationUSER’S MA
Glossarycontinued from page 5Home area code: This is the area code for your telephone number. Mostusers simply dial the seven digits of a phone number
Setup checklistBefore expanding your system or installing for Centrex, review theinstallation checklist. If you have Centrex, contact your local telep
97Centrex operationCentrex operationSet ring delay durationThis feature allows other system telephones’ calls to ring at the consolephone. After a spe
+ 6, 20, 22, 48, 60- 6, 20, 22, 48, 60x 20, 60< 6, 20, 22, 60> 6, 20, 22, 60() 20AA double beep sounds every 30 seconds 49, 89A repeating shor
COVM 5, 79COVM indicator 8, 36–37, 92COVM ON/OFF 35–36COVM RESET 36–37CSL delay ring 9, 21DDate 7, 21, 30, 76, 80Day of the month 30Day of t
Français 22, 42HHands-free 1, 28, 44, 71Handset 2, 6, 8, 11, 14-16, 18, 33,43, 45, 47-50, 53, 59, 67, 69-72,91Handset cord 2, 14, 16, 88Handset
Menu item 20Menu operation 20, 52Message waiting light 79Microfilters 4Minute 30Month 30Multi-phone system 6Mute 50, 54M 50, 72MUTE li
102IndexIndexRinger type 7, 21, 26Ringer volume 47, 88Room monitor 28, 74SScreen backlight 35Screen display 8, 11, 20, 22–42, 46,52–53, 57-5
© 2006 Advanced American Telephones.All rights reserved.AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American
Programmable features listDefault settings indicated by *.Feature: Function: Options:One touch Choose default mode Intercom* or telephonepreference f
Programmable Features Listcontinued from page 7Default settings indicated by *.Feature: Function: Options:Prime line Assign a line on this Line 1*, 2,
Default settings indicated by *.Feature: Function: Options:Reset all Return all features N/Ato default settings.Console Specify whether your On or o
Audible signals When you hear: It means:A rapid double-ring You have an incoming intercom call.pattern, repeatingA long single ring, You have an incom
If you are installing multiple phones in your telephone system, you must installand program one set at a time. If more than one extension is assigned
Battery installationcontinued from page 113. Pull on the tab to remove the battery compartment cover.4. Insert a 9V battery (purchased separately) fol
Table/desk installationFor best results, follow the directions in Battery installation on page 11before installing the phone.Recommended wiring config
Table/desk installation continued from page 13• Four one-line jacks (To use this installation option, you’llneed to purchase two two-line adapters. A
3. Connect the power adapter to the telephone.Use only the power adapter provided with this product.To obtain a replacement, call 1 (800) 222–3111.Plu
974CIB_(Rev11-12)ml24.05.06 5/24/06 9:29 PM Page III
Wall installation continued from page 152. Reverse the handset tab.Hold down the switchhook, then pull out the handset tab androtate it 180 degrees.
6. Connect the telephone line cords to the wall jacks as shown in the following illustration and mount the phone onthe wall.NOTE: Users should use ON
Wall installationcontinued from page 17• Two two-line jacks (To use this illustration option, you maywant to use the short line cord for lines 1 and 2
Convenience portsIf you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled A
20Menu operationMenu operationFeature setup, memory programming and some individualfeature operations for the 974 use menus shown in thescreen display
Menu structureUse the menu to set up the values for the 974 features.Access the menu by pressing E when the phone isidle. The menu structure for the f
Shortcut to language menuThis phone comes programmed for English screen displays.If you need to change the screen language to Spanish orFrench, you ca
23Feature setupFeature setupSet one touch preferenceChoose whether pressing an EXT button automaticallyinitiates an intercom or one touch call. If you
Assign an extension number toyour phoneEvery individual phone in your telephone system MUSTbe assigned a unique extension number for the intercomfeatu
Turn the ringer on or off foreach line1. Press E to begin feature setup.2. Press - until the screen display includesPHONE SETTINGS.3. Press E. The scr
Product overview ... 1Before you begin... 2Parts list...
Select the ringer typeYou can choose a ring pattern for incoming phone calls.NOTE: Incoming intercom calls use ringer type 1 and cannot be changed.1.
Set delay ringSet the length of time before incoming calls will ring at this extension.NOTE: If you choose to set a delayed ring on a phonewith voice
Turn auto-mute on or offChoose whether sounds at this extension will be heardautomatically in response to a page (auto-mute off) oronly when M is pres
Set dial mode1. Press E to begin feature setup.2. Press - until the screen display includesPHONE SETTINGS.3. Press E. The screen display includesEXTEN
Set the time and date1. Press E to begin feature setup.2. Press - until the screen display includesTIME/DATE.3. Press E. The screen display includes H
Turn line usage on or off for eachlineIf you are not using all four phone lines at this extension,you need to turn off line usage for the unused lines
Assign the prime line (line preference)1. Press E to begin feature setup.2. Press - until the screen display includesSPECIAL OPTIONS.3. Press E. The s
33Feature setupFeature setupSet automatic modeChoose the mode (headset or speakerphone) to be usedautomatically when you press a LINE button with theh
Set the scroll rateYou can choose the speed for the rapid scroll feature.(See Rapid scroll on page 22 for details.)1. Press E to begin feature setup.2
Turn screen backlight on or off1. Press E to begin feature setup.2. Press - until the screen display includesSPECIALhOPTIONS.3. Press E. The screen di
Directory operationcontinuedRemove a name and number from the directory... 66Remove all entries from thedirectory...
Turn COVM indicators on or off for each lineIf you subscribe to voice mail service with your localtelephone service provider, turn the COVM indicator
Reset COVM indicatorIf a COVM indicator remains on when there are nomessages on that line, you may have received a false signalfrom your local telepho
Program home and local areacodesYou can program this phone to recognize one home and upto five local area codes. See home area code and localarea code
Assign the line group for thisphone1. Press E to begin feature setup.2. Press - until the screen display includesSPECIALHOPTIONS.3. Press E. The scree
Erase all settings and return thephone to default settingsIf you reset all features to the default settings,all previous feature programming and one t
You will need to program the next two features ifthis phone is the designated console phone for yourCentrex system.Set this phone to be the Centrex co
Set the Centrex console delayedring timeNOTE: This feature is for use with Centrexsystems only.Set the length of time the phone will route your calls
NOTE: This phone comes programmed to use line 1(default prime line) for calls if you do not press a LINEbutton. (To change the prime line, see Assign
Make or answer a call continued from page 43HeadsetYou can use this phone hands-free when you install anyindustry standard two-band 2.5mm headset or o
Switch between handset, headsetand speakerphoneTo switch from handset to headset orspeakerphone, press h or K, then replacethe handset. (In order to u
This AT&T Small Business System Speakerphone with Intercom and Caller ID/Call Waiting 974 is expandable to a 16-extension telephone system. The 97
46Telephone operationTelephone operationCall privacyTo ensure call privacy, this phone allows only one set at a time to use a line.Cancel call privacy
VolumeHandset/speakerphone/headset volumecontrolWhen you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume.You
Redial stackThe last six numbers dialed from this extension areautomatically stored in the redial memory stack. You canreview the numbers in the redia
HoldWhile on a call, press and release H. The LINE lightfor the line on hold flashes slowly in green, and adouble-beep sounds every 30 seconds to remi
MuteMute allows you to hear the other party, but the otherparty can’t hear you.To activate this feature, press and release M. TheMUTE light goes on.To
Conference callsThis feature lets you set up a three-party call by using twolines at the same time. You can also join an intercom callwith a call on a
Transfer a callYou can transfer a call you answer to any other systemphone. Once you transfer a call, it can be picked up atany other system phone, no
Transfer a call and speak to the receiving partyWhile on a call:1. Press H.2. Press I. The screen display is similar to:3. Press E. The screen display
54Telephone operationTelephone operationLights and what they mean Light: Status: Means:LINE On steadily, This line is in use at thisgreen extension.On
55One touch operationOne touch operationThis telephone has 32 one touch locations where you can store phonenumbers you wish to dial using fewer keys t
2Before you beginBefore you beginBefore you beginParts listYour box should include:Tools neededYou will also need a small Phillips head screw driver t
Store a number in a one touchlocationFor information about using the display screen menus, seeMenu operation on page 20.1. Press E to enter the featur
Store a pause in a one touch entryYou can include a pause while storing a dialing sequencewhich requires one during actual dialing.While you are enter
Review a one touch entry For more information using the display screen menus, seeMenu operation on page 20.1. Press E to enter the feature menu. Thesc
59One touch operationOne touch operationDial a one touch numberThis phone comes with One touch preferenceprogrammed to INTERCOM. These instructions ap
This 974 telephone can store up to 200 names and phonenumbers in the directory. Names can be up to 16characters long and numbers can be 24 digits long
Store a name and number inthe directory1. Press D to begin working with the directory.2. Press - until the screen display includes ADD ENTRY.3. Press
Store a name and number in the directorycontinued from page 616. Use the dial pad keys to enter the phone numberyou wish to store.—OR—Press R to copy
Store a temporary tone signal in a directory numberIf you have dial pulse (rotary) service, you can store tonesignals in a directory number. When you
Review directory entries1. Press D and then E to begin working withthe directory entries.2. Press + or - to scroll through the directoryentries.—OR—Pr
Edit a directory entry1. Find the directory entry you wish to change byfollowing the directions under Reviewdirectory entries on page 64.2. When the e
3Before you beginBefore you beginThis 974 telephone is fully compatible with any AT&T Four-Line SmallBusiness System Speakerphone 945 or 984 unit
66Directory operationDirectory operationnnnnniiiiiiiiiiiiiiiiiiiiiiiiiDial a number from the directory1. Find the entry for the number you wish to cal
67Intercom operationIntercom operationThis 974 telephone is fully compatible with any AT&T Four-Line SmallBusiness System Speakerphone 945 or 984
68Intercom operationIntercom operation Basic intercom operations Operation: Function:INTERCOM Any two extensions connected to line 1 can ringeach othe
Make an intercom call with thehandset1. If One touch preference is set to INTERCOM, skipto step 2.—OR—If One touch preference is set to TELEPHONE,pres
Make an intercom call with thespeakerphone or headsetWith the handset in the base unit:1. If One touch preference is set to INTERCOM,Skip to step 2.—O
Answer an intercom callNOTE: An intercom call can be answered at anyextension in the phone system by pressing I.When you receive an intercom call you
Page a specific extension (single-phone page)1. Press I. The screen display is similar to:2. Press E. The screen display is similar to:3. Press the EX
Page all system phones1. Press I. The screen display is similar to:2. Press - until the screen display is similar to:3. Press E. The screen display is
Make an intercom conference callA system phone on a two-way conversation using anoutside line can invite a third party at an intercomextension into th
75Caller ID operationCaller ID operationThis telephone has a Caller ID feature that works with caller identificationservice provided by your local tel
DSL usersConnecting a DSL (digital subscriber line) to L1/L2 may interfere with theadvanced features of this telephone, (such as intercom, hold, and l
Caller ID displayWhen you receive incoming caller ID information, thescreen display is similar to:The time and date of the call, the caller’s name and
Calls received on two or more linessimultaneouslyYour screen can display the caller ID information for only one call at a time, but you can switch bet
78Caller ID operationCaller ID operationDisplay screen messagesDisplay: Means:Private Name The other party is blocking name information.Private Number
Message waiting and NEW CALLlightThis light stays on when you have received call informationbut have not yet reviewed it. If you subscribe to a voicem
Call historycontinued from page 79Review records in call history1. Press C. The screen displays thenumbers of total calls and new calls in call histor
Remove calls from call history Remove a specific call record from callhistory1. Locate the call record you wish to deletefollowing the instructions un
Dial a number from call historyAs you review call history records, you can dial a displayedphone number.1. Locate the number you wish to call in call
Save a name and number from call history to the directory1. Locate the call history record number you wishto save (see Review records in call history
Save a number from call history to a one touch location1. Locate the call history record you wish to save(see Review records in call history on page80
85Adding a fax machineAdding a fax machineNOTE: Do not connect a fax machine to line 1. Doing so will interruptthe telephone’s intercom data channel.
NOTE: If your DSL service provider cannot supply a DSL splitter, it ispossible to purchase an outdoor DSL splitter over the Internet.If you are a new
To keep your phone working and looking good, follow these guidelines:• Avoid putting it near heating appliances and devices that generateelectrical n
Technical specificationsREN 0.3BPower adapter Input: AC 120V, 60HzOutput: DC 12V, 500mABattery One 9V alkaline battery requiredIntercom signal frequen
88If you have difficulty operating this phone, try the suggestions below.For customer service, visit our website at www.telephones.att.comor call 1 (8
Telephone operationProblem SolutionA repeating short ring The extension number you chose is(error ring) sounds already assigned. Begin again and cho
Telephone operationProblem SolutionLINE lights remain • Make sure the phone is programmedon when no line is for that line to be absent. (See Tu r nc
Telephone operationProblem SolutionOperation during This phone will operate during a powera power failure. failure if a working battery has been inst
Caller ID operationProblem SolutionNo caller ID Caller ID information is transmitted by the information is telephone company between the first and re
93Expanding the phone systemExpanding the phone systemExpanding the phone systemMaximum number of units allowed to be connected in the phone system1.
94Expanding the phone systemExpanding the phone systemThere are 12 line group numbers to select, 1-4. Refer to the table below forthe various line-gro
Private lines This feature allows you to set a private line (direct line) to the Line 4 jack ofeach unit. In this case, all 16 units can have their ow
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