AT&T CentreVu Custom Reports Manual de Instruções descarregar pdf (Página 106)

Glossary

88 Issue 3 July 2001 Send feedback: document@avaya.com

Class of Service (COS)

A feature that determines whether users can activate certain features.

coverage answer group

A group of phones that ring simultaneously when a call is redirected to it.

coverage path

The order in which calls are redirected to alternate phones.

coverage point

An extension designated as an alternate phone in a coverage path.

data module

A digital interface device between the switch and data equipment.

Direct Department Calling (DDC)

A method for distributing hunt group calls to agents. The switch searches

through all the hunt group extensions in order, starting with the first

extension. As soon as the switch finds an available extension, it connects the

call. Compare to Uniform Call Distribution (UCD).

Expert Agent Selection (EAS)

A feature allowing incoming calls to be routed to specialized groups of

agents within a larger pool of agents.

extension

A number by which calls are routed through a communications system.

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AT&T CentreVu Custom Reports Manual de Instruções Página 106