AT&T CentreVu Custom Reports Manual de Instruções descarregar pdf (Página 48)

Managing hunt groups

30 Issue 3 July 2001 Send feedback: document@avaya.com

Setting up hunt groups

Let’s set up a hunt group for an internal helpline. Before making

changes to the switch, we’ll decide:

■ the phone number for the hunt group

■ the number of people answering calls

■ the way calls are answered

Our dial plan allows 4-digit internal numbers that begin with 1.

The number 1200 is not in use. So, we’ll set up a helpline hunt

group so anyone within the company can call extension 1200 for

help with a phone.

We will assign 3 people (agents) and their extensions to our

helpline. We want calls to go to the first available person.

To set up our helpline hunt group:

1. Type

add hunt-group next and press RETURN.

The Hunt Group screen appears. The Group Number field

is automatically filled in with the next hunt group number.

2. In the Group Name field, type the name of the group.

In our example, type

internal helpline.

3. In the Group Extension field, type the phone number.

We’ll type

1200.

1 2 ... 43 44 45 46 47 48 49 50 51 52 53 ... 117 118

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AT&T CentreVu Custom Reports Manual de Instruções Página 48