AT&T MERLIN Attendant Manual de Instruções Página 15
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Overview
1
System Services and Features
MERLIN MAIL Voice Messaging System—Multi-Lingual Version, hereafter
called the MERLIN MAIL—ML system, works with the MERLIN LEGEND
Communications System to automate the call handling, call answering, and
voice messaging needs of your company. To meet these needs, the MERLIN
MAIL—ML system offers three services:
■ Automated Attendant Service
■ Call Answer Service
■ Voice Mail Service
Automated Attendant Service provides the MERLIN MAIL—ML system’s call
handling features. Automated Attendant Service can be set up to answer calls
and present callers with menus of selectable options, such as transferring to
specific extensions or playing pre-recorded announcements. Automated
Attendant Service can also automatically route calls, accept fax calls, answer
calls based on a programmed business schedule, and provide customized
after-hours service.
Call Answer Service provides the MERLIN MAIL—ML system’s call coverage
features. Call Answer Service automatically answers calls when the subscriber
(user of the MERLIN MAIL—ML system) is either on another call or away from
the phone. Call Answer Service lets the caller leave a message for a
subscriber or transfer to another extension.
System Services and Features 1-1
- AT&T 1
- Contents 10
- About This Guide 12
- Terms and Conventions 13
- Related Guides 13
- Overview 15
- Secondary Language 18
- Call Handling Methods 24
- Immediate Call Handling 25
- Delayed Call Handling 26
- Night Only Call Handling 27
- Fax Call Handling 27
- MERLIN LEGEND Night Service 29
- Voice Mail Service 30
- Addressing Voice Mail 31
- Outcalling 33
- Call Answer Service 34
- MERLIN MAIL—ML System 35
- Configurations 35
- Subscribers’ Responsibilities 36
- System Operator 37
- General Mailbox Owner 38
- Planning Forms 39
- The Password prompt plays 40
- Helpful Hints 41
- Administration Menu Structure 42
- Guide to the Instructions 43
- Parameters 44
- Changing MERLIN MAIL—ML 45
- Port Allocation 45
- Changing the Delayed Answer 48
- Adding, Changing, or Deleting 49
- Changing the System 50
- Operator Extension 50
- Changing the General 52
- Mailbox Owner 52
- Administrator’s Voice Mailbox 54
- Changing the Maximum Number 55
- Changing the MERLIN 56
- MAIL—ML Language Selection 56
- Changing the Schedule 59
- 12. [ * ] [ # ] to quit 71
- Changing the Automated 72
- Attendant Menus 72
- Programming Sequence 78
- Changing the Main Menus 78
- Code Actions 81
- Enter the Following 82
- ■ An extension 89
- ■ An announcement 89
- Creating a Submenu 91
- Changing a Submenu 94
- Do the Following 96
- Deleting a Submenu 100
- Changing Announcements 101
- Recording an Announcement 102
- Deleting an Announcement 104
- Changing the Touch-Tone 106
- Gate Setting 106
- Changing the Setting 107
- Adding and Changing 109
- Voice Mailbox 109
- Assignments 109
- Adding a Mailbox 111
- Letter Key 114
- Changing the Mailbox Name 116
- Changing the Class of Service 119
- Changing the Voice Mailbox 123
- Language 123
- Deleting a Mailbox 126
- Creating, Changing, and 127
- Using Group Lists 127
- Administering Group Lists 128
- Scanning a Group List 129
- Creating a Group List 130
- Deleting a Group List 133
- Sending a Broadcast Message 134
- Mail Activity Menu plays 137
- Changing System 138
- Greetings 138
- Voice Mail Greeting 139
- Automated Attendant Service 142
- Listening to an Automated 144
- Attendant Service Greeting 144
- Service Greeting 145
- Troubleshooting 147
- PROBLEM: 150
- Possible Cause 150
- Corrective Action 150
- MERLIN MAIL—ML 153
- Factory Settings 153
- Sending Faxes to the 156
- Glossary 158
- Outcalling Administration 178
- AT&T 585-320-742 180
- Graphics © AT&T 1988 180
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