AT&T MERLIN Attendant Manual de Instruções Página 160
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Glossary
Dial 0/Timeout Action
Automated Attendant Service feature in both monolingual and bilingual mode that
determines how a call is processed when a caller dials 0 (zero) or when a caller does
not make a selection from the main menu. Calls can be transferred to the system
operator, connected to the General Mailbox, or can be disconnected. This option is
programmed separately for day and night operation by the system administrator.
In monolingual mode with the Touch-Tone Gate “On,” this feature determines how a
call is processed if the caller does not respond to the Touch-Tone Gate within 4
seconds after the Automated Attendant Greeting finishes playing (8 seconds if Fax Call
Handling is used). In Call Answer Service, this option determines what happens when
a caller presses 0 (zero). See also Touch-Tone Gate.
E
Exclusion List
When the MERLIN LEGEND Night Service with Outward Restriction feature is used, the
subscribers who can make external calls without entering a password when Night
Service is activated. Subscribers who are not on this list must enter a password to
make external calls when Night Service is activated.
Extension
Number that identifies a phone or other voice or data equipment connected to the
system. Extension numbers can be 1-to-4 digits.
F
Factory Settings
The settings that are in effect when the MERLIN LEGEND Communications System or
the MERLIN MAIL Voice Messaging System—Multi-Lingual Version is shipped.
Sometimes these settings are referred to as “default settings.”
Fax Message-Waiting Receiver
The extension designated to receive message-waiting indications for calls directed to
the fax extension or Fax Calling Group. See also Message-Waiting Receiver.
Fax Tones
See CNG.
GL-3
- AT&T 1
- Contents 10
- About This Guide 12
- Terms and Conventions 13
- Related Guides 13
- Overview 15
- Secondary Language 18
- Call Handling Methods 24
- Immediate Call Handling 25
- Delayed Call Handling 26
- Night Only Call Handling 27
- Fax Call Handling 27
- MERLIN LEGEND Night Service 29
- Voice Mail Service 30
- Addressing Voice Mail 31
- Outcalling 33
- Call Answer Service 34
- MERLIN MAIL—ML System 35
- Configurations 35
- Subscribers’ Responsibilities 36
- System Operator 37
- General Mailbox Owner 38
- Planning Forms 39
- The Password prompt plays 40
- Helpful Hints 41
- Administration Menu Structure 42
- Guide to the Instructions 43
- Parameters 44
- Changing MERLIN MAIL—ML 45
- Port Allocation 45
- Changing the Delayed Answer 48
- Adding, Changing, or Deleting 49
- Changing the System 50
- Operator Extension 50
- Changing the General 52
- Mailbox Owner 52
- Administrator’s Voice Mailbox 54
- Changing the Maximum Number 55
- Changing the MERLIN 56
- MAIL—ML Language Selection 56
- Changing the Schedule 59
- 12. [ * ] [ # ] to quit 71
- Changing the Automated 72
- Attendant Menus 72
- Programming Sequence 78
- Changing the Main Menus 78
- Code Actions 81
- Enter the Following 82
- ■ An extension 89
- ■ An announcement 89
- Creating a Submenu 91
- Changing a Submenu 94
- Do the Following 96
- Deleting a Submenu 100
- Changing Announcements 101
- Recording an Announcement 102
- Deleting an Announcement 104
- Changing the Touch-Tone 106
- Gate Setting 106
- Changing the Setting 107
- Adding and Changing 109
- Voice Mailbox 109
- Assignments 109
- Adding a Mailbox 111
- Letter Key 114
- Changing the Mailbox Name 116
- Changing the Class of Service 119
- Changing the Voice Mailbox 123
- Language 123
- Deleting a Mailbox 126
- Creating, Changing, and 127
- Using Group Lists 127
- Administering Group Lists 128
- Scanning a Group List 129
- Creating a Group List 130
- Deleting a Group List 133
- Sending a Broadcast Message 134
- Mail Activity Menu plays 137
- Changing System 138
- Greetings 138
- Voice Mail Greeting 139
- Automated Attendant Service 142
- Listening to an Automated 144
- Attendant Service Greeting 144
- Service Greeting 145
- Troubleshooting 147
- PROBLEM: 150
- Possible Cause 150
- Corrective Action 150
- MERLIN MAIL—ML 153
- Factory Settings 153
- Sending Faxes to the 156
- Glossary 158
- Outcalling Administration 178
- AT&T 585-320-742 180
- Graphics © AT&T 1988 180
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