AT&T MERLIN Attendant Manual de Instruções Página 62
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Changing the Schedule
The system plays back the time and asks you to confirm it by
pressing [ * ] [ # ] or re-enter it by pressing [ 1 ].
8. Enter one of the following options:
— [ * ] [ # ] to confirm the time setting.
— [ 1 ] to re-enter the time. Go back to Step 7.
The Schedule Administration Menu plays.
Changing Your Company’s Schedule
The MERLIN MAIL—ML business schedule can tell the Automated Attendant
Service which days your company is open and the time it opens and closes
each day. The Automated Attendant Service uses this information to
determine when to switch from day mode to night mode, and which greeting
to present—the Day Greeting or the Night Greeting.
If you do not use the MERLIN LEGEND Night Service feature, you can
program a schedule for your company by setting the open and closed times
for each day of the week using the MERLIN MAIL—ML business schedule.
If you use MERLIN LEGEND Night Service, on the MERLIN MAIL—ML
business schedule, select the MERLIN MAIL— ML factory setting, “closed all
day.” With the MERLIN MAIL—ML business schedule set to “closed all day,”
the MERLIN LEGEND system controls when the MERLIN MAIL—ML system
switches from day mode to night mode.
If you set up Automated Attendant Service with Night Only Call Handling, you
must use MERLIN LEGEND Night Service and keep the MERLIN MAIL—ML
business schedule factory-setting “closed all day” to allow the MERLIN
LEGEND system and the MERLIN MAIL—ML system to stay synchronized.
RECOMMENDATION:
Use the MERLIN MAIL—ML Weekly Business Schedule factory setting,
“closed all day,” so that the MERLIN MAIL—ML system uses the MERLIN
LEGEND Night Service feature to control the schedule.
3-4
Changing Your Company’s Schedule
- AT&T 1
- Contents 10
- About This Guide 12
- Terms and Conventions 13
- Related Guides 13
- Overview 15
- Secondary Language 18
- Call Handling Methods 24
- Immediate Call Handling 25
- Delayed Call Handling 26
- Night Only Call Handling 27
- Fax Call Handling 27
- MERLIN LEGEND Night Service 29
- Voice Mail Service 30
- Addressing Voice Mail 31
- Outcalling 33
- Call Answer Service 34
- MERLIN MAIL—ML System 35
- Configurations 35
- Subscribers’ Responsibilities 36
- System Operator 37
- General Mailbox Owner 38
- Planning Forms 39
- The Password prompt plays 40
- Helpful Hints 41
- Administration Menu Structure 42
- Guide to the Instructions 43
- Parameters 44
- Changing MERLIN MAIL—ML 45
- Port Allocation 45
- Changing the Delayed Answer 48
- Adding, Changing, or Deleting 49
- Changing the System 50
- Operator Extension 50
- Changing the General 52
- Mailbox Owner 52
- Administrator’s Voice Mailbox 54
- Changing the Maximum Number 55
- Changing the MERLIN 56
- MAIL—ML Language Selection 56
- Changing the Schedule 59
- 12. [ * ] [ # ] to quit 71
- Changing the Automated 72
- Attendant Menus 72
- Programming Sequence 78
- Changing the Main Menus 78
- Code Actions 81
- Enter the Following 82
- ■ An extension 89
- ■ An announcement 89
- Creating a Submenu 91
- Changing a Submenu 94
- Do the Following 96
- Deleting a Submenu 100
- Changing Announcements 101
- Recording an Announcement 102
- Deleting an Announcement 104
- Changing the Touch-Tone 106
- Gate Setting 106
- Changing the Setting 107
- Adding and Changing 109
- Voice Mailbox 109
- Assignments 109
- Adding a Mailbox 111
- Letter Key 114
- Changing the Mailbox Name 116
- Changing the Class of Service 119
- Changing the Voice Mailbox 123
- Language 123
- Deleting a Mailbox 126
- Creating, Changing, and 127
- Using Group Lists 127
- Administering Group Lists 128
- Scanning a Group List 129
- Creating a Group List 130
- Deleting a Group List 133
- Sending a Broadcast Message 134
- Mail Activity Menu plays 137
- Changing System 138
- Greetings 138
- Voice Mail Greeting 139
- Automated Attendant Service 142
- Listening to an Automated 144
- Attendant Service Greeting 144
- Service Greeting 145
- Troubleshooting 147
- PROBLEM: 150
- Possible Cause 150
- Corrective Action 150
- MERLIN MAIL—ML 153
- Factory Settings 153
- Sending Faxes to the 156
- Glossary 158
- Outcalling Administration 178
- AT&T 585-320-742 180
- Graphics © AT&T 1988 180
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